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Member Services Representative
Job
Robert Half
Saint Louis, MO (In Person)
Full-Time
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Job Description
We are looking for a service-minded Member Services Representative to join a healthcare-related organization in Saint Louis, Missouri on a Contract basis. This opportunity is ideal for someone who enjoys assisting members, managing detailed administrative work, and contributing to a responsive support team. The person in this role will help maintain accurate membership information, support engagement efforts, and provide day-to-day assistance that keeps member services operations running efficiently.
Responsibilities:
- Manage incoming membership forms, payment details, and account changes with a high level of accuracy and timeliness.
- Reach out to members regarding renewals and continued participation, helping strengthen engagement across each stage of the member experience.
- Support onsite and organizational events by assisting with member-facing activities, including coverage at service booths during major annual gatherings.
- Prepare and organize administrative materials such as information packets, certificates, and related documents for internal and external use.
- Welcome visitors and respond to member inquiries with professionalism, clarity, and a strong customer service focus.
- Maintain orderly records and ensure membership data is updated consistently across systems and files.
- Assist the broader team with operational tasks that improve workflow and support daily member services functions.