Membership / Wellness Director

Membership / Wellness Director Davie Family YMCA - Mocksville, NC 27028 End Date 05/05/2026 Apply Overview Salary Range $45,000.00 - $48,000.00 Salary Position Type Full Time Job Shift Full-Time Apply Description

POSITION SUMMARY

The Member/Wellness Director is responsible for increasing membership engagement, growth, and retention. Primary responsibilities include strengthening member commitment through authentic personal relationships and delivering excellent service to members, guests, and program participants. Ensures coaching appointments are scheduled and are being delivered properly. Effectively performs administrative duties, including the use of computer programs for membership and wellness administration. The Member/Wellness Director creates a welcoming, safe, and seamless orientation experience for new members. Ensures the cleanliness of the Wellness Center.

ESSENTIAL FUNCTIONS

Service Skills:

Greet and assist all members, potential members and staff in a professional and friendly manner. Conduct Y Greets with prospective members, explaining the benefits of membership, the YMCA mission, volunteer opportunities and financial assistance. Ask prospective members to join and make follow-up contact with those who do not. Schedul e and manage wellness floor staff and personal trainers to achieve branch goals Ensure new members are scheduled for their uFit appointments Develop and manage group exercise schedules while supervising and supporting instructors Use Listen-First skills with health-seekers and other members to determine goals and connect them with appropriate staff, programs and small communities. Meet regularly with membership/wellness staff to ensure that new members are scheduled for and attend new member uFit sessions. Determine next steps to contact members who have missed appointments. Ensures adequate staffing by creating the Membership and Wellness schedules. Address complaints in a courteous, timely manner. Effectively negotiate and resolve customer service issues. Inform supervisor of unusual situations or unresolved issues. Use appropriate forms to communicate concerns and praise. Process new member ID cards, issue guest passes and register members for services and programs. Respond to phone inquiries using YMCA best practices. Know the facility's emergency procedures and be prepared to act as the control center during emergency situations. Manage or support Membership/Wellness reports as needed for the branch. Assist with the Annual Impact Fund as directed. Be knowledgeable about program areas and share information with members and other program areas such as aquatics, sports, KidsZone, Group Exercise, etc. Ensures Kids Zone is properly staffed and follows proper protocol and procedures. Be able to articulate the role and importance of volunteers, and be informed about volunteer opportunities. Be able to articulate the YMCA's mission, values and benefits.

Member Engagement Skills:

Understand how the Membership Department and Wellness Department work together to offer a safe, seamless orientation to new members. Displays ease and comfort with people of different backgrounds and abilities. Arrange personal introductions between new members and wellness coaches. Build authentic personal relationships with members, volunteers and co-workers; help members and volunteers connect with one another and the YMCA. Take the professional initiative to promote personal training, boot camps, classes, clinics and programs during encounters with members Provide members with opportunities to increase their involvement with the Y, moving them from casual to connected to committed relationships. Ask members to contribute to the annual campaign. Incorporate YMCA values of caring, honesty, respect, responsibility and faith into all aspects of the position to ensure YMCA values are integrated into our culture and programs.

Community Engagement & Outreach:

Represent the YMCA at local events, fairs, and community gatherings Build relationships with community members, partners, and organizations .Act as a friendly, knowledgeable ambassador of YMCA values and mission S elf-

Development Skills:

Demonstrates an active interest in enhancing current skills and learning new ones. Takes advantage of multiple learning resources (classes, books, mentors, professional interest groups, formal education, etc.). Maintains accreditations and certifications, if applicable. Keeps apprised of developments within the YMCA by attending required meetings, workshops and reading relevant communications.

YMCA COMPETENCIES

(Leader):

Mission Advancement :

Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration:

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness :

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth :

Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Qualifications Associate's degree, two years related experience and/or training, or equivalent combination of education and experience Computer skills and the ability to learn appropriate computer programs related to the position Excellent customer service skills Strong verbal communication skills Outgoing personality and a desire to be helpful to others Must be able to stand for the majority of shift Current certification in CPR/First Aid/AED/Oxygen administration or obtain certification within 30 days of hire Other YMCA-required training and certifications, as applicable Ability to work evenings and weekends as needed Bilingual skills preferred Share job details to