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Member Support Director
Job
Santa Fe Association of REALTORS
Santa Fe, NM (In Person)
Full-Time
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Job Description
Job Summary As Member Support Director, you will be the first point of contact for member calls and walk-in customers and working closely with membership databases. The Member Support Director is the primary contact for the Supra system - electronic key system for members. The Member Support Director produces and distributes the membership newsletter, rosters, calendars, commercial listings and weekly rental sheet including stocking and replenishing forms and flyers in the reception area. The Member Support Director assists with the website and provides Multiple Listing Service (MLS) support to members. The Member Support Director serves as backup to the MLS Director and Membership Development Director and is the staff liaison to Commercial Council and Affiliates Committee. Duties Serves as receptionist, answering telephone/distributing calls to appropriate staff members and handling walk-in customers including registrations for association functions; Serves as primary contact for Supra Electronic Lockbox system by assigning keys and lockboxes, assists with maintaining accurate payment information through SupraNET, maintains an inventory of lockboxes, administers the program, and trains keyholders on how to the use the service; Comprehends full capabilities of the Multiple Listing Service system and can assist members in operating any functions of the system including usernames, passwords, gaining access to the system and an understanding of rules and regulations, and communicates effectively with members through the MLS communication system; Explains membership process, accepts new member applications, collects dues and fees associated with becoming a member; Assists with SFAR.com website on a regular basis; Contacts commercial offices, prepares monthly commercial leasing sheet and posting to website; and Prepares orientation binders, membership rosters, and newsletter production and distribution. Skills Computer and work processing skills and abilities; Ability to operate and service general office equipment; A strong customer service orientation which includes greeting and conversing politely and appropriately with membership and handling telephone calls and walk-ins with courtesy, tact, patience and efficiency; Ability to work within a team atmosphere and develop cooperative interactions with co-workers in applying the team approach to all office functions; Punctuality and dependability in attendance are critical, as well as presenting a neat and professional appearance for the membership and general public; Associate or bachelor's degree in business administration preferred.