Member Services Assistant (Front Desk)

Part-Time | Evening and Saturday availability required for scheduled shifts and shift coverage This is a highly independent role that requires initiative, adaptability, strong attention to detail, and the ability to stay productive without constant supervision. You must be comfortable learning quickly, responding to changing priorities, and helping wherever needed to support the team and our students. Join a Team That Moves People At The Movement Park, we're more than a gym. We're a Parkour community where movement builds confidence, creativity, and resilience for students of all ages. As a Member Services Assistant, you'll be much more than a front desk presence. You'll help create a welcoming environment, support families, keep the facility running smoothly, maintain a clean and organized space, and help new customers find the programs that are right for them. If you enjoy helping people, staying busy, and taking pride in a job well done, we'd love to meet you. Read This Before You Apply Much of this position is worked independently. While support is always available, you will often be the primary person responsible for managing your workload, identifying what needs to be done, and staying productive without direct supervision. Success in this role requires self-motivation, strong follow-through, attention to detail, and the ability to identify and complete tasks without being directed every step of the way. Because we are a small team, employees occasionally wear multiple hats. While this is primarily a front desk position, there may be times when you are asked to temporarily supervise students, assist with operational needs, respond to emergencies, or support other areas of the business. Flexibility and adaptability are essential. Many people see "front desk" and imagine spending most of their time chatting with customers. While customer service is a major part of the role, much of your shift will be spent completing operational tasks that keep the business running.

Successful team members are comfortable:

Cleaning bathrooms and taking out trash Folding laundry and restocking supplies Organizing storage areas and merchandise displays Keeping the lobby, desk, and facility clean and presentable Completing projects independently during slower periods Making recommendations and helping customers purchase memberships, camps, events, and programs Following procedures consistently, even when no direct supervision is present This role is best for people who enjoy staying productive and taking ownership of their environment. What You'll DoCustomer Service Greet members and guests with professionalism and warmth Manage class rosters, booking changes, and cancellations Answer phone, email, and in-person questions Help resolve customer concerns professionally Maintain accurate customer notes and records Support parent communication and member retention Sales & Membership Support Guide prospective customers toward the programs that best fit their needs Explain memberships, camps, events, and promotions Follow up on leads and inquiries when appropriate Help customers complete registrations and purchases Support the growth of the business through excellent customer service and relationship-building You do not need previous sales experience, but you must be comfortable discussing programs, making recommendations, and helping customers make purchasing decisions. Cleaning & Facility Operations Clean and stock restrooms throughout shifts Complete laundry duties during and between classes Clean and organize the lobby, front desk, and common areas Take out trash and recycling as needed Restock supplies such as toilet paper, paper towels, cleaning products, merchandise, and snacks Help maintain an organized, professional-looking facility Complete cleaning and organizational projects during slower periods Administrative Support Track inventory and supply needs Log customer notes and shift updates Support events and special projects Help teammates stay informed between shifts Provide temporary supervision of students when needed during coach transitions, restroom breaks, emergencies, or other brief coverage situations Follow emergency response and first aid procedures when incidents occur What Makes You a Great Fit You take pride in maintaining a clean, organized environment You're dependable and follow through on commitments You communicate clearly and professionally You enjoy helping people solve problems You are comfortable having conversations that lead to sales You are highly self-directed and naturally look for ways to stay productive You notice details that others miss and take pride in doing things correctly You can prioritize tasks, manage your time effectively, and adapt as priorities change throughout the day You learn new systems, procedures, and information quickly You remain calm and professional when unexpected situations arise You are comfortable supervising groups of children for short periods when needed You are comfortable responding appropriately to injuries, first aid situations, and facility emergencies after receiving training You are available evenings and Saturdays without exception You're comfortable with both customer service and physical tasks such as cleaning, stocking, organizing, and laundry Bonus Points For Front desk experience Retail or hospitality experience Sales experience Experience working with children or families Experience in fitness, recreation, or youth programs Success Looks Like Customers feel welcomed, supported, and informed Prospective customers are confidently guided toward appropriate programs The front desk, lobby, restrooms, and common areas remain consistently clean and organized Laundry, stocking, and cleaning tasks are completed without reminders Customer notes and communications are accurate and timely Coaches, parents, and teammates trust your reliability You take initiative and contribute positively to the team culture Tasks are identified, prioritized, and completed proactively without waiting for direction from a supervisor. Facility standards remain high because details are noticed and addressed before becoming problems Downtime is used productively for cleaning, organizing, follow-up, and operational tasks Common Challenges in This Role This role may not be a good fit if: You are uncomfortable talking on the phone You dislike cleaning or organizing You view cleaning, organizing, stocking, or administrative work as "less important" than customer-facing work. You prefer to wait for instructions rather than finding productive work You are uncomfortable discussing pricing, memberships, or sales You prefer highly structured environments with constant direction and struggle to stay productive without supervision You struggle with follow-through, attention to detail, or completing routine tasks thoroughly You enjoy starting projects more than consistently finishing them You are uncomfortable supervising children, even briefly You struggle to remain calm and professional during emergencies or high-pressure situations You prefer predictable routines and become frustrated by changing priorities, new procedures, or shifting business needs The most successful people in this position are proactive, reliable, organized, and take pride in doing the small things well. Growth Opportunities Pathway to Member Services Coordinator Lead support in inventory management, merchandising, or events Additional responsibility in customer communication and operations Opportunities to grow with a positive, high-performing team How to Apply Send your resume to jobs@themovementpark.

com with the subject line:

[Your Name] - Member Services Assistant Application Include a brief message explaining: Why you'd be a great fit for this role Why you're interested in The Movement Park Why you believe this position matches your strengths

Pay:

$16.80 - $18.75 per hour

Benefits:

Employee discount

Work Location:

In person