Sales and Service Expert

Job Listing ID:

4492033

Job Title:

Sales and Service Expert Application Deadline:

Open Until Filled

Job Location:

Portland

Date Posted:

05/14/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

FULL-TIME

Part-time

LOCATION 4224 NE

Halsey Portland

OR 97213 ABOUT US

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

JOB SUMMARY

The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

Guest Experience and New Member On-boarding Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs. Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools. Effectively and professionally enrolls guests using Company sales techniques and protocol. Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. On-boards new members successfully and assist with all member retention activities in order to drive club profitability. Consistently achieves or exceed personal and team sales goals. Prospecting and Lead Generation Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites) Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone. Responsible for effectively setting appointments for all leads and potential new business opportunities. Communicates and promotes local and global marketing campaigns to leads and members. Manages and follows up on leads/new business by using a Lead Management System. Executes daily planner to track and plan for successful lead management and selling activities. Consistently achieve or exceed personal productivity goals. Member Experience Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Ensures members receive a friendly greeting/check-in and prompt attention to their needs. Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content. Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate. Provides a clean, friendly, well-maintained club to members and guests and

Job Classification:

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A