Sales and Service Overnight

Job Listing ID:

4490551

Job Title:

Sales and Service Overnight Application Deadline:

Open Until Filled

Job Location:

Portland

Date Posted:

05/12/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

FULL-TIME

Part-time

LOCATION 4546 SE

McLoughlin Blvd Portland

OR 97202 THIS IS AN OVERNIGHT POSITION JOB SUMMARY

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

Member Engagement Uphold Service Commitments and drive member satisfaction by: Ensuring members receive a friendly greeting/check-in and prompt attention to their needs Maintaining name relationships with members and serving as a resource for their questions or concerns Resolving member concerns as they arise and when needed, escalating through the proper management channels Being present on the club floor and locker rooms, helping keep a clean and safe environment Regularly conducting team cleans and identifying equipment and/or amenities in need of service Guest Experience & New Member Onboarding Generate quality guest visits and assist enrollment as needed through: Helping guests become comfortable in the club Offering tours, discussing amenities and answering membership questions Inspiring guests to achieve their personal fitness goals Presenting 24 Hour Fitness in a way that best connects with guests Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital) Ensuring new members are set up for success by meeting with a Personal Trainer Retail Merchandising and Other In-Club Promotions Sell retail products and generate additional club revenue by: Maintaining a proficient knowledge base of current retail products Ensuring proper retail merchandising and planogram standards Encouraging members to refer guests to try the club Offering in-club promotions including Personal Training, Add-On Memberships, etc.

ORGANIZATION RELATIONSHIPS

This position will report directly to the Sales & Service Manager.

VARIABLE COMPENSATION

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities All 24 Hour Fitness Membership sales and administrative processes Computer skills for using 24 Hour Fitness systems and other common applications as needed Strong customer service skills Strong communication skills both oral and written Organization skills Attention to detail Minimum Educational Level/Certifications High School diploma or General Educational Development (G.E.D.). Cardiopulmonary Resuscitation (CPR...

Job Classification:

First-Line Supervisors of Office and Administrative Support Workers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A