Member Services Specialist

Member Services Specialist Harrisburg, Pennsylvania Company:

Wanner Associates Location:

On-site position based in downtown

Harrisburg Position Type:

Full-Time (37.5 Hours a week)

Travel:

Occasional overnight travel required About the Role We're looking for a highly organized, detail-oriented Member Services Specialist to support our membership, certification, and event registration programs. This role is a mix of data management and member support. You'll work in our AMS system, keep records accurate, and guide members through certification, recertification, and registration processes. If you enjoy working with systems, staying organized, and helping people navigate complex processes, this could be a great fit. What You'll Do Serve as a primary point of contact for member questions Manage membership records, renewals, and reporting Coordinate certification and recertification processes (including CEUs) Support conference and training registration and onsite logistics Maintain data across systems and run reports Identify ways to improve processes and streamline workflows What We're Looking For 5+ years of experience in membership services, association operations, or administrative roles Experience with AMS/CRM systems Strong Excel or Google Sheets skills Highly organized with strong attention to detail Strong communication and customer service skills Self-motivated and able to manage multiple priorities Benefits Health and dental Paid time off and holidays Retirement plan with employer contribution Professional development opportunities If you're someone who thrives on organization, enjoys working behind the scenes, and takes pride in helping things run smoothly, we'd love to hear from you. Please include salary requirements and professional references with your application.

Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave

Work Location:

In person