Membership Experience Representative

Job Title:

Membership Experience Representative Department:

Membership Services Reports to: Sr.

Manager, Community & Strategic Partnerships Location:

Irving, TX FLSA Status:

Non-Exempt Job Summary:

The Membership Experience Representative serves as a primary relationship manager for PPAI member companies, ensuring a high level of engagement and satisfaction throughout the membership lifecycle. This role is responsible for managing a territory of member accounts, providing consultative support, promoting PPAI programs and benefits, and driving membership renewal and growth. The ideal candidate is relationship-focused, detail-oriented, and passionate about delivering value to members within the promotional products industry. The position requires a salesperson with a proven track record of developing territory, closing sales, and territory management.

Key Responsibilities:

Member Relationship Management & Retention (40%) Serve as the primary point of contact for an assigned territory of PPAI member accounts. Build and maintain strong, long-term relationships with member companies at multiple levels. Proactively manage member engagement to meet or exceed an 88% territory retention goal. Identify opportunities for increased engagement and membership upgrades. Act as a trusted advisor to members by understanding their needs and aligning them with PPAI offerings. Member Service & Communication (30%) Handle all inbound member communications, including phone calls, chats, and emails, in a timely and professional manner. Conduct outbound calls to current and prospective members in support of departmental goals. Resolve member inquiries, concerns, and issues while ensuring a high-quality member experience. Membership Growth & Recruitment (10%) Represent PPAI at tradeshows, events, and industry functions to recruit new members. Promote membership benefits and value proposition to prospective members. Data Management & Administrative Responsibilities (15%) Ensure member records are accurate, complete, and properly maintained within company systems. Document interactions, updates, and outcomes in accordance with departmental standards. Follow all departmental policies, procedures, and compliance guidelines. Other Duties (5%) Perform other related duties assigned to support team and organizational objectives

Experience:

Minimum of 4 years of outbound phone sales experience, consistently performing at least 50 outbound calls per day to engage prospects and support organizational goals. 2 years of tradeshow experience is a plus, including actively promoting the Association, engaging with attendees, and representing the organization in a professional and compelling manner. Knowledge, Skills, and Abilities Excellent written and verbal communication skills Strong organizational skills Exceptional attention to detail Strong goal orientation supported Demonstrated proficiency in Microsoft Office Suite Proven relationship building skills Education Requirements Bachelor's degree (BA/BS) preferred, ideally in Business, Marketing, or a related field, from an accredited college or university. Job Status FLSA Status (Exempt / Non-Exempt): Non-Exempt Compensation (Hourly / Salary): Hourly Job Status (Full-Time /Part-Time /Temp): Full-Time Daily Schedule (Start time Flexible / Not Flexible):

Flexible Work Location:

Position must work from HQ location with Hybrid Remote Work Model Physical Activity Sitting Standing Lifting Pushing/Pulling Bending/Stooping Extended work hours, extended weeks (endurance requirement) Work Environment Hybrid Office Environment Temperature controlled environment

Travel:

Must be able to travel (approximately 25%) PPAI is an Equal Opportunity Employer (EOE)

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Paid time off Vision insurance Application Question(s): What pay range are you seeking? Have you completed the following level of education: Bachelor's Degree? Travel is required for this position, are you willing to travel? Are you local and willing to work onsite multiple days per week at PPAI HQ in Irving, TX on a hybrid remote work schedule? How many years of experience do you have making high-volume outbound sale calls?

Work Location:

Hybrid remote in Irving, TX 75038