MSR AS (JAX) - 06/01

Member Service Representative•

Jacksonville, FL Multiple Start Dates:

May 26th & June 1st

Location:

Jacksonville, FL Environment:

24/7 High‑

Volume Contact Center Employment Type:

Full‑time (40 hours/week) We are hiring Member Service Representatives to join a fast‑paced, schedule‑driven contact center supporting members nationwide. This role is ideal for individuals who thrive in a structured environment, enjoy helping others, and can adapt quickly to multiple systems and processes. About the Role As a Member Service Representative, you will respond to inbound and outbound inquiries from members, providing accurate information about products and services while delivering an exceptional customer experience. You will handle transactions related to savings, checking, consumer loans, credit cards, IRAs, and other account types. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems in a high‑volume environment. Key Responsibilities Respond to member inquiries via phone in a 24/7 contact center Provide accurate information about products, services, and account details Perform account transactions and related functions (savings, checking, loans, credit cards, IRAs, etc.) Demonstrate active listening, professionalism, and strong customer engagement Identify additional products or services that may benefit members Maintain accuracy while navigating multiple systems and tools Ensure a positive and efficient member experience on every call Top Skills Customer service Data entry Inbound and outbound call handling Call center experience Success Profile Candidates typically come from: Call centers Administrative or receptionist roles Banking, mortgage, or financial services High‑volume retail or professional office environments ~equipment provided~

Training & Schedule Training:

Monday-Friday 9:00 AM

• 5:30 PM (required) onsite training the last 4 days of training (required) Available Shifts (40 hours/week): fully remote after training Monday-Saturday or Sunday-Friday 12:30 PM
• 10:00 PM 1:00 PM
• 10:30 PM 1:30 PM
• 11:00 PM 2:00 PM
• 11:30 PM Back ground check and credit check required Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $19.50
• $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Jacksonville,FL.

Application Deadline This position is anticipated to close on Apr 24, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.