Multichannel Member Support Specialist

Back to jobs New Multichannel Member Support Specialist Lehi, UT;

Plano, TX Apply Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of: Do the right thing. Especially when it's hard. Embrace the challenge. Build bridges and lift up your colleagues.

Job Summary:

SmithRx is looking for a highly motivated member support team member who specializes in delivering world class customer service experiences while managing various channels of customer support: phone calls, chat, email, etc. The ideal candidate has extensive experience supporting multiple member interactions simultaneously. As a Multichannel Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits.

What you will do:

Answer and support member interactions; ranging from but not limited to inbound & outbound calls, online chat, email, and text messaging to and from members, physicians and pharmacies while delivering a world class member experience. Manage simultaneous interactions specific to online chat and text messaging Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed. Educate members about their pharmacy benefits. Deliver world-class support experiences to our members by becoming an expert in the Pharmacy Benefits Management industry. Demonstrate a patient centric mindset and a high sense of urgency to solve member requests. Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA). Work through complex triage pathways and identify the correct pathway to resolve customer issues.

What you will bring:

Must be located locally as the role is a hybrid of onsite and remote Requires 100% attendance during training period HS Diploma, GED or equivalent 2+ years experience working within call center required 2+ years experience working with online chat interactions required Proficiency in Mac, and Google Suite required Active listening, conversational speaking skills, with a high degree of empathy Ability to multitask Excellent verbal and written communication skills Passion for helping people Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred Prior experience resolving complex issues within a call center environment is preferred What SmithRx offers

You:

Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pays up to 90% for you and your family. Fully paid Life insurance and Disability benefits 3 weeks PTO 401(k) Retirement Savings Program Flexible Spending Benefits Generous Paid Parental Leave benefits Professional development, training and career growth opportunities Well-stocked kitchen Monday through Friday schedule with performance-based work from home model Weekends and holidays are on a rotational basis Create a Job Alert Interested in building your career at SmithRx? Get future opportunities sent straight to your email. Create alert Apply for this job

• indicates a required field Autofill with MyGreenhouse First Name
• Last Name
• Email
• Phone Country
• Phone
• Location (City)
• Locate me Resume/CV
• Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal First Name
• Legal Last Name
• Address Type
• Select... Address Line 1
• Address Line 2 City
• Country
• Select... Zip Code
• State
• Select... What is your highest level of education completed? Did you receive a degree?
• Are you able to commute to our office in Plano, TX or Lehi, UT?
• Select... We are currently hiring for our June 1, 2026 training class. We have 3 weeks of required training for this role. Do you have any plans scheduled during that time that might prevent you from attending training with an June 1, 2026 start date?
• Are you authorized to work in the US?
• Select... Will you require Visa Sponsorship now, or in the future?
• Select.

.. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in SmithRx's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability.