Member Services Representative (Member Services Rep)

Share Between $20.00 and $22.00 Per Hour DOE (Depends on Experience) Position range in Rhode Island $17.41 - $25.85 Per hour Member Services Representative (Member Services Rep) Westerly Community Credit Union

Occupation:

Customer Service Representatives

Location:

Westerly, RI - 02891 Positions available: 1 Job #: 1567953

Source:

EmployRI

Posted:

03/04/2026

Updated:

03/06/2026

Expires:

05/03/2026

Web Site:

EmployRI Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift Shift

Agency Job ID:

Granite St, Westerly Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education High School Diploma or Equivalent Experience 12 Month(s) Age 18 and up DL Required Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Public Transit Available Benefits Job Description Help for Job Description. Opens a new window.

POSITION TITLE

Universal Financial Representative

DEPARTMENT

Branch - Financial Service

CLASSIFICATION

Non-Exempt

APPROVED BY

VP of Financial Services

REPORTING RELATIONSHIPS

Position Reports To:

Financial Service Manager Positions Supervised:

N/A POSITION PURPOSE

To excel in the tasks specific to this essential role, as well as participate and help develop our WCCU Cares culture. You would be responsible for providing an outstanding five-star service to our members and to our internal staff (#TeamWCCU). Your actions will directly contribute to our culture:

WCCU Cares:

We care about our members, their financial needs, and our community. Job Responsibilities include performing all duties of the teller line in addition to providing a full range of services to both members and prospective members in an efficient and professional manner. This position is responsible for identifying member needs and suggesting appropriate solutions, and assisting members either identified by the Financial Services staff or recognized by their own member contact as needing additional help in achieving financial success. Universal Financial Representatives must understand and comply with all state and federal regulations and laws, including the Bank Secrecy Act, OFAC policy, Customer Identification Program and Red Flag Guidelines.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for effective and professional performance, representing the Credit Union in a courteous and professional manner.
• Processes all member transactions efficiently and accurately while following Credit Union procedures to prevent fraud and loss of Credit Union assets.
• Follows proper balancing procedures at the end of the shift, verifying that system totals match and cash received or disbursed has been accounted for.
• Follows proper procedure for resolving out of balance positions, including matching transaction slips to computer totals and verifying any cash transactions performed.
• Provides new and existing members with a variety of services such as opening and closing accounts, processing personal & auto loan applications and disbursements, IRA account opening and maintenance, opening, closing and renewing certificates of deposit, opening and closing safe deposit boxes, resolving member issues and providing general account information and maintenance.

Responsible for scanning required member account documents into members' account records.

• Responsible for assisting members who are identified either by the Financial Services Staff or through their own member contact as having more complex financial situations that are preventing them from achieving financial success. This may be done by reviewing credit reports and working with the members to help them in achieving their financial goals.
• Answers member telephone calls and responds to member inquiries and questions or directs them as necessary. Responds to member emails and phone messages in a timely manner. Checks Organization emails regularly throughout the day and responds to internal voice and e- mail messages within a reasonable time period.
• Performs all duties while maintaining a strict level of member confidentiality.
• Assists with all department responsibilities such as scanning, maintaining department supplies, covering the reception area, assisting members with safe deposit access, performing functions required to open or close the lobby area prior to and at the close of the business day, keeping the department and lobby area clean and well organized.
• Maintains security of confidential member personal information. Daily shredding of all confidential member information that is no longer required.
• Fills in at other branches when required by business needs.
• Has excellent knowledge of all Credit Union Products and Services. Periodically reviews WCCU Product Manual and all WCCU policies and procedures.
• Has working knowledge of all State and Federal regulations as they relate to retail Branch operations.
• Help ensure that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements as well as State and Federal Regulations as related to branch retail operations.
• Assume responsibility for related duties as required or assigned.
• Contribute to the Achievement of Goals for our membership, your branch, and WCCU as a whole.
• Assist members as required, including opening, and closing accounts, processing loan applications and disbursements, resolving member issues, providing general account information and maintenance, and performing other financial transactions.
• Follow proper balancing procedures at the end of the shift, verifying that system totals match, and resolving out of balance positions.
• Identify member needs and provide solutions while utilizing the tools of the Performance Pros Consulting (PPC) Program, including credit report reviews and interest rate calculators.
• Has excellent knowledge of all Credit Union Products and Services.

Periodically reviews the WCCU Product Manual and all WCCU policies and procedures. Utilizes all platforms such as CoreIQ and Posh

AI. ESSENTIAL CONDUCT EXPECTATIONS

CONTRIBUTE TO THE #

WCCUCARES BRAND/CULTURE

• Community involvement including local Chambers of Commerce, networking organizations, community organizations on Board/Committees/volunteering.
• Maintain and project the Credit Union's 5-star service and professional reputation.
• Resolve member and staff requests and questions promptly, friendly, and accurately.
• Suggest Products and Services that will help our members financially succeed.
• Volunteer at WCCU sponsored events and for your own chosen organizations.
• Support WCCU in its business decisions and strategic direction.

PERFORMANCE MEASUREMENTS

• Individual sales goals are achieved or exceeded on a regular basis, including Wealth Management, Debt Protection, GAP, and Mechanical Breakdown Protection.
• Branch services are efficiently and effectively delivered in accordance with established Credit Union policies and standards.
• Current member accounts are maintained or expanded, and additional ones solicited. Good business relationships exist with members and their questions and problems promptly resolved.
• Required reports and records are accurate and timely. Procedures are followed correctly and consistently.
• Good working relationships exist with all Credit Union personnel. Appropriate assistance is provided to area staff as needed. Supervisor is appropriately informed of area activities.
• The Credit Union's professional reputation is maintained and conveyed.

SCHEDULE

38-40 hours with rotating Saturdays. Hours off can be taken during the week when Saturdays are worked according to branch needs. May be required to travel to cover other branches.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

High school graduate or equivalent.

REQUIRED KNOWLEDGE

Basic computer, math, and accounting skills.

EXPERIENCE REQUIRED

Related experience in a financial institution or customer service preferred.

SKILLS/ABILITIES

Strong interpersonal skills. Professional appearance, dress, and attitude. Well organized. Ability to operate related computer applications and related business equipment. Attention to detail. Ability to maintain an effective and efficient workflow. Positive, can-do attitude Caring & community-oriented Strong Service & Sales skills - showing a desire for our members to succeed

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING

Able to hear average or normal conversations and receive ordinary information.

FINGER DEXTERITY

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

REPETITIVE MOTION

Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or to operate machinery.

PHYSICAL STRENGTH

Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

No hazardous or significantly unpleasant conditions.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

Ability to apply common sense and basic problem-solving skills.

MATHEMATICS ABILITY

Ability to perform basic math skills.

LANGUAGE ABILITY

Ability to communicate in a professional and business-like manner.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.