Member Experience Coach (Sales)

The member experience coach is responsible for establishing conversations with everyone that interacts with our business. With a focus on the member experience you assist people in participating in the best programs for them. Priorities/Job Goals To increase sales through staying in contact with people and following up to keep engaged with people. Follow up and sell to prospective members Onboard new members Meet with and ascend existing members Reach out to former members Roles and Tasks Manage leads and prospects Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers. Manage incoming web leads Manage and administer No Sweat Intros Onboard new members Manage new members and take through our onboarding process. Follow up with members as they get started. Member Ascension Create more upsell opportunities with members through conversations. Member Retention Book and meet with existing members Manage at risk members Assist in marketing sales, specials, and upcoming events. Collaborate with the management team to capitalize on the marketing materials and expand the company's marketing presence in the community. Community Outreach Attend community events to accumulate new leads and make productive contacts. Assist in Flyer route Assist in creating joint ventures Member Management Follow upsell, downsell, freeze, and cancellation procedures. Update client information in the company contact database. Collect marketing materials Collect feedback from people on our services to use for testimonials and improving our business. Manage Sales and contact resources Check business emails daily. Check and update the tasks in the contact tracker. Check and update the leads pipeline. Check the daily log and convert any information to the appropriate place. Check, respond, forward, and mark resolved company text messages. Assist in facility management Help prepare the facility Clean and tidy up. Provide feedback to help improve customer experience. Complete sales goals. Characteristics Must be detail and goal oriented. Must have great customer service skills Must be able to use multiple software systems. Some basic knowledge of fitness. Must portray belief in health and fitness. Compensation Hourly Commission on all sales. Ability to work additional hours. Qualifications Strong belief in living a healthy lifestyle Excellent communication skills and ability to upsell products Knowledge of google docs, google sheets, and basic computer skills Strong background in retail sales and customer service Proficient in basic math and retail math Basic knowledge of health and fitness

Job Type:

Part-time Pay:

$10.00 - $13.00 per hour

Benefits:

Flexible schedule

Work Location:

In person