Front Desk/Welcome Center Teammate - shift 10:00 am to 3pm from M-F

Front Desk/Welcome Center Teammate - shift 10:00 am to 3pm from

M-F YMCA

of Abilene Abilene, TX Job Details Part-time From $10 an hour 5 hours ago Benefits Paid time off Flexible schedule Retirement plan Qualifications Computer operation Sales Customer service Computer literacy Administrative experience Analysis skills Computer skills Negotiation Full Job Description •

MUST APPLY IN-PERSON AT REDBUD

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POSITION SUMMARY:

Promotes a positive, professional and welcoming atmosphere by providing excellent customer service and exemplifying our YMCA values. Enthusiastically greet members and guests as they come into the YMCA. Provide friendly and efficient service while meeting the needs of members, giving facility tours, and identifying appropriate entry points into programs provided by the YMCA of Abilene.

ESSENTIAL FUNCTIONS

Greet and assist all members, potential members and staff in a courteous, professional and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members and volunteer activities Follow procedures, processes and guidelines as outlined in the Membership/Front Desk Best Practices and Standard Operating Procedures Manual Answer the telephone, provide requested information, direct calls and take accurate messages. Handle potential new member phone inquiries using YMCA best practices Process new member IDs, issue guest passes, register members for programs, account holds, terminations and all other transactions that occur at the Point of Sale Follow proper procedures for corporate memberships, discount groups, scholarships, and guests who come in to use the facility. Follow identification requirements and guest guidelines Provide facility tours —explaining the YMCA mission, benefits of YMCA membership, volunteer opportunities, scholarship program, classes, child care and preschool Provide membership and program (s) information and requirements in an accurate and courteous manner Assist existing and prospective members regarding their individual membership needs Respond to members' needs. Contact appropriate personnel when necessary. Actively listen, reflect and respond to customer questions and concerns in a caring manner. When the opportunity presents itself, go above and beyond to resolve the situation immediately Schedule court reservations, provide equipment and sell YMCA merchandise. Maintain an accurate inventory and record of daily transactions Promote program and membership enrollment with existing and potential members. Promote YMCA programs from all departments and make suggestions for members based on their family's needs Contribute to a member-focused culture with a focus on customer service resulting in increased member retention. Ensure service to our members is of the highest quality Communicate with other front desk colleagues in order to keep everyone updated on all procedural and policy changes. Communications should be centered on the YMCA mission, current goals, objectives and programs Support membership appreciation events Provide great customer service Performs other duties as assigned

QUALIFICATIONS

Certifications required within 30 days of hire: CPR/AED, and First Aid. Excellent interpersonal and problem solving skills. Ability to relate effectively to diverse groups of people from all social and economic segments of the community Previous customer service, sales or related experience. Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.

Job Type:

Part-time Family Friendly work environment, Flexible Schedule, Paid time off and retirement benefits upon eligibility. Free childcare for those meeting eligibility minimum of 25 hours a week. (After School, Summer Camp, Preschool)

Job Type:

Part-time Pay:

From $10.00 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person