Member Services Specialist

Member Services Specialist eWomenNetwork, Inc. Addison, TX Job Details Full-time $45,000

• $55,000 a year 7 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Report preparation Customer communication Teamwork Microsoft Excel Microsoft Outlook Interpersonal skills Writing skills AI tools proficiency Slack Attention to detail Customer service problem-solving Full Job Description Do you live for the professional moments that make people say WOW?

! We're hiring a Member Services Specialist who lives for the kind of service that makes people say "wow." This is a people-first, detail-obsessed role for someone who thrives in a fast-paced environment, keeps their cool when everything is happening at once, and brings real energy to every interaction. You'll be the friendly, dependable voice and face our members and chapter leaders count on, blending high-touch customer service with sharp project coordination. If you love making people feel taken care of and you sweat the small stuff because the small stuff is what people remember, keep reading. Here's how you'll spend your time: Member Support & Customer Service (65%) Onboard new members so they feel welcomed, connected, and excited from day one Be the go-to contact for member questions and program support, responding with warmth, speed, and accuracy Build real relationships with our Managing Directors across North America Solve problems fast and turn everyday moments into "wow" moments members remember Track member engagement and follow up proactively so no one slips through the cracks Program & Project Support (35%) Assist with our Premier Success Coach Program, PLATINUM membership, and Foundation Awards Coordinate logistics for the annual and quarterly events, keeping every detail buttoned up Own weekly PPTX for two stakeholder groups Support our International Conference with vendor coordination and attendee communications Manage special projects as assigned by the CEO Create organized systems, templates, and processes that make the whole team faster and sharper

What We're Looking For Required:

2+ years in customer service, member support, or program coordination Bachelor's degree preferred (or equivalent experience) Outstanding communication skills: friendly, professional, and crystal clear in writing and in person Exceptional organizational skills and a genuine obsession with attention to detail Calm, capable, and resourceful under pressure, able to juggle competing priorities without dropping the ball

• AND if the ball is dropped
• scoops it up and carries on seemlessly A positive, high-energy attitude that thrives in a fast-paced, fun, collaborative environment Ability to download reports and accurately turn them into documents for review Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Proficient in Canva Proficient in AI thought partnership Experience with CRM systems or membership databases A self-starter who anticipates needs and solves problems before they become problems A real passion for helping others succeed Must love dogs•Dash the office dog is here every day

Bonus Points For:

Event coordination experience Experience with project management tools (Asana / Slack) Membership organization or community management background Why You'll Love This Job

• Direct CEO mentorship: Work closely with leadership and gain experience you can't get anywhere else Mission-driven work: help women entrepreneurs build successful businesses Comprehensive benefits: medical, dental, vision, vacation and PTO Growth potential: a clear path for advancement as you master the role
• we are 10xing our business by 2027 and YOU will play an integral part of this growth Collaborative team: a small, vibrant team of 12 Schedule & Work Environment Monday to Friday, 8:30 AM to 5:30 PM In-office position.

Collaboration and confidential work require on-site presence. This is non-negotiable and is not a hybrid role. Occasional evening or weekend event support (2-3 times per year) Minimal travel, primarily local DFW area for events To Apply Qualified and interested applications will only be considered if you send an email to with a coverletter expressing why this is THE role for you and what makes you standout as a candidate and include a current resume About Us eWomenNetwork is a premier business community supporting women entrepreneurs across the country. For over 25 years, we've helped women business owners grow and succeed through networking, coaching programs, and international events. eWomenNetwork is an equal opportunity employer committed to diversity and inclusion.

Pay:

$45,000.00

• $55,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off Application Question(s): Please acknowledge your understanding that this is a 100% in person role, not hybrid or remote.

Work Location:

In person