Membership and Guest Services Associate

Job Posting Title:

Membership and Guest Services Associate

• Hiring Department:

  Lady Bird Johnson Wildflower Center

• Position Open To:

  All Applicants

• Weekly Scheduled Hours:

  40

• FLSA Status:

  Non-Exempt from FLSA

• Earliest Start Date:

  Immediately

• Position Duration:

  Expected to Continue

•

Location:

JOHNSON WILDFLOWER CENTER

•

Job Details:

General Notes The University of Texas at Austin Lady Bird Johnson Wildflower Center is committed to inspiring the conservation of native plants through its garden, education, research and outreach programs. Founded by Lady Bird Johnson and Helen Hayes in 1982, the Wildflower Center is the state botanic garden of Texas, a treasured Austin gem, and a national leader in the field of native plant education, sustainable landscapes, land restoration and research. It is home to the largest living collection of Texas native plants in the state, welcomes over 276,000 visitors annually, has over 17,000 members and reaches more than 2 million people per year through its website and plant database. The Center is focused on improving landscapes, promoting biodiversity, and connecting people with our environment. Wildflower Center staff get free parking and annual membership, discounts on Center classes, access to Wildflower Center featured events, and discounts at the Gift Store. An inspiring and beautiful work environment with outstanding coworkers awaits you. Purpose As a part of the Membership and Guest Services team, support members and guests through data entry and database maintenance, gift processing, membership assistance, and all administrative tasks. Responsibilities Membership Processing

• Assist and support the Membership and Guest Services team in all aspects of membership processing, such as: Enter and process all membership gifts (and associated donations, if any) in Altru and UT VIP systems.

Download and verify website membership applications. Maintain member/donor records in the computer system in a timely and accurate fashion. Download daily lockbox deposit summaries and images. Utilize digital membership card platform for all new and renewing members and/or print and mail physical membership cards. Communications and Administrative Support Answer phone inquiries in a friendly and helpful manner. Send and answer correspondence as it relates to Member & Guest Services. Prepare, track and send silent auction requests. Handle non-profit and corporate membership requests. Maintain physical and electronic files for memberships and donations. deceased notifications in database and other data clean-up tasks. Other routine administrative tasks. Liaison for large groups Facilitate group admission and private tour requests. Create group reservations in Altru. Coordinate with other teams to guide tours. Continue all correspondence with group organizers post-request. Run reports on revenues for group tours and visits. Handle non-profit and corporate membership requests. Project Administration and Support Lead back-office project assignments, organize proper documents and meetings, and correspond with other Wildflower Center teams as needed. Other functions as assigned. Required Qualifications High School Diploma or GED and at least 5 years of clerical experience Outstanding time management and organizational skills Strong data entry experience with focused attention to detail Excellent written and verbal communication skills Strong problem-solving skills Ability to manage multiple internal and external relationships High level of quality customer service Ability to work and be flexible in a fast-paced, changing environment Proficiency in Microsoft Office Suite Relevant education and experience may be substituted as appropriate. Preferred Qualifications Bachelor's degree and at least 1 year of clerical experience Prior experience working in membership or development Experience with Blackbaud

• Altru and UT
• VIP Experience working with confidential and complex information Experience in a public garden, museum, or non-profit Salary Range $40,000 + depending on qualifications Working Conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Extended hours may be required for mission related evening and weekend events (infrequent) Ability to work outside in all sorts of weather as most events take place in a garden setting (infrequent) While staff parking is free, there is no available public transportation to the Wildflower Center Work Shift M-F, 8:00am•5:00pm Occasional weekend and evening work may be required for mission related events Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications.

Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

• Employment Eligibility:

  Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

• Retirement Plan Eligibility:

  The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

• Background Checks:

  A criminal history background check will be required for finalist(s) under consideration for this position.

•

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.•

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.•

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

• E-Verify:

  The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

•

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in

HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas' flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you'll become part of a community dedicated to making a meaningful impact on campus and throughout the world. Looking for a student job? Please see our Student Employment site.

Comments and Inquiries:

Email comments to hrsc@austin.utexas.edu. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178. UT Austin is a Tobacco-free Campus