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Director of Account Management

Job

Utah Manufacturers Association

Murray, UT (In Person)

$74,442 Salary, Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/6/2026

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Job Description

Director of Account Management Utah Manufacturers Association Murray, UT Job Details Full-time $67,543.15 - $81,342.28 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Professional development assistance Flexible schedule Life insurance Retirement plan Qualifications Investment Sales management Account development Relationship management Account management Full Job Description Position Summary The Director of Account Management oversees member relationships, retention initiatives, account growth opportunities, member support, and ongoing member engagement programs. Key Responsibilities Member List Management UMA Marketing Campaign Coordination Member Campaign Awareness & Promotion
MFG & SER
Member Research (What They Do)
MFG & SER
Member Point of Contact
MFG & SER
Member Customer Service
MFG & SER
Member Opportunity Management
MFG & SER
Member Compliance Reporting
MFG & SER
Member Renewals UMA Member Directory Access Management Member Primary Point of Contact Promote Benefits Awareness & Coordination Promote Training Awareness & Coordination Promote Advocacy Awareness & Coordination Promote Network Awareness & Coordination Manage Member Annual Investment Sales Manage Member Sponsorship Sales Manage Partner + Sales Member Customer Service MEP Assessment & Survey Coordination Member Grant Relations & Hunting Member Grant Marketing Awareness Salesforce (CRM) Updates & Reporting Key Performance Indicators (KPIs) 1. Member Retention & Renewal Rate
  • Renewal Rate (%)
  • Member Churn Rate (%)
Target:
90-95% renewal rate 2. Account Growth & Revenue Expansion
  • Average Revenue per Member
  • Sponsorship & Upsell Revenue
  • Multi-Program Participation Rate
Target:
10-15% annual growth in member revenue 3. Member Engagement & Program Utilization
  • Event & Program Participation
  • Member Engagement Metrics
  • CRM Data Completeness
Target:
70-80% active member engagement Director of Account Management — Success Indicator A successful Director of Account Management will maintain strong member relationships, achieve high retention and renewal rates, increase member engagement and participation, and expand member value through effective support, communication, and account growth initiatives.
Pay:
$67,543.15 - $81,342.28 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance
Work Location:
In person