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Teller/Member Service Representative
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Patent & Trademark Office FCU
Alexandria, VA (In Person)
$42,640 Salary, Full-Time
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Job Description
About Us Patent and Trademark Office Federal Credit Union (PTOFCU) is a federally insured, member-owned credit union serving the USPTO community. We are small by design and member-first by mission, and we are looking for a service-driven professional to join our front line. Our Vision To assist our members in achieving lifetime financial security. Our Mission To provide our members with the highest level of quality, convenient, and reliable service while maintaining financial strength. The Role As a Member Service Representative, you are the friendly face and trusted advisor for our members. You will handle daily financial transactions with accuracy and care, build lasting relationships, and help members make the most of their credit union. Because we are a small team, you will gain hands-on experience across financial operations, member service, and compliance, with real room to grow. What You'll Do Greet members warmly, listen to understand their financial needs, and provide personalized service in person and by phone Process deposits, withdrawals, transfers, and loan payments with accuracy and care Balance and reconcile your cash drawer daily Educate members on digital banking, cards, loans, and savings products, and identify referral opportunities that support their financial goals Monitor transactions for suspicious activity and follow established fraud prevention and security protocols Maintain compliance with BSA/AML and all applicable federal regulations Assist with loan processes by gathering documentation and explaining terms clearly Follow up with members proactively to build loyalty and strengthen relationships What You'll Bring High school diploma or GED 1+ years of cash handling, teller, financial services, or customer service experience Strong attention to detail and clear, professional communication Basic understanding of debits and credits, cash management, and banking compliance Ability to pass a background check and provide a satisfactory credit report Ability to qualify for coverage under the Credit Union's fidelity bond Experience working in a credit union or financial institution preferred Why PTOFCU Competitive pay, medical/dental/vision, 401(k) with employer contribution, paid time off plus federal holidays, and real growth potential in a mission-driven organization where you are never just a number. PTOFCU is an Equal Opportunity Employer.