Member Success Representative

Member Success Representative BizX - 2.8 Bellevue, WA Job Details Full-time $55,000 - $65,000 a year 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Referral program Qualifications Managing customer accounts Customer communication Sales support Phone answering Teamwork Interpersonal skills Attention to detail CRM system proficiency Full Job Description Why Work with BizX? It's all about our purpose. BizX is a collaboration. We are a gathering of business owners with a common purpose; to improve the lives and businesses of the communities we serve through the power of barter. The BizX team exists to fuel that trade, enabling businesses to unlock their full potential by increasing their purchasing power, improving their cash flow, attracting new customers, and monetizing their excess capacity. Over $1 billion in member-to-member transactions have been processed on the BizX trade platform, and our community of business owners is diverse and growing every day. The heartbeat of BizX is the local business owner; but companies large and small have chosen to grow their business in our community. To learn more about BizX and how we help local businesses, visit https://www.bizx.com/how-it-works. Join Our Team! BizX is seeking a highly motivated Member Success Representative to join our Bellevue headquarters team (Monday through Friday, 8am to 5pm PT). This a full-time in-person role that is a frontline, entry-level role built for someone who loves helping people and wants to grow inside a unique, community-driven business. You'll be the first voice a member hears when they need help — answering questions, solving problems, logging requests, and making sure nothing falls through the cracks. What You'll Do in

This Role:

If you thrive solving problems, connecting people, and delivering a high-quality customer experience, this role is for you.

You will:

• Answer inbound calls and emails from member businesses with questions about their accounts
• Help members understand their account balance, statements, payments, fees, and charges
• Resolve gift card issues and help members get back into their accounts when they're locked out
• Log member requests and support issues so everything is tracked and nothing gets lost
• Document and route disputes to the right person for proper handling
• Follow up with members to make sure their issue was actually resolved — not just acknowledged
• Flag account activity that looks off and bring it to the right person's attention
• Help with general account upkeep and basic member requests as they come in
• Connect members who need more hands-on help with the right team member

Who You Are:

A quick learner who can adapt to a fast-paced, entrepreneurial environment Naturally curious and resourceful; with a knack for problem-solving and connecting the dots Comfortable juggling multiple tasks while maintaining strong attention to detail A team player who shares knowledge; collaborates openly; and helps others succeed Experienced in customer service or sales support; with confidence handling escalations and conflict resolution Tech-savvy and able to pick up new systems quickly (experience with CRM platforms preferred) Excited to help small businesses grow and thrive within a unique, community-driven ecosystem

What We're Looking For:

• People skills — you're warm, patient, and genuinely helpful even when a conversation is difficult
• Follow-through — you see things through to completion without being chased
• Attention to detail — you log things correctly and catch things that other people might miss
• Clear communication — written and verbal, you get to the point without being cold
• Curiosity — you want to understand how things work, not just do the minimum to get byhcare access and support for our members.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance

Work Location:

In person