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MEMBER ENGAGEMENT REPRESENTATIVE

Job

THE SKAGIT VALLEY FAMILY YMCA

Mount Vernon, WA (In Person)

$40,695 Salary, Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 7/15/2026

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Job Description

MEMBER ENGAGEMENT REPRESENTATIVE 1901
Hoag Road, Mount Vernon, WA 98273 $17.13•$22.00 an hour $17.13•$22.00 an hour
POSITION SUMMARY
JOIN
OUR TEAM AND MAKE A DIFFERENCE!
At the Skagit Valley Family YMCA, we're more than just a gym—we're a community dedicated to strengthening youth development, healthy living, and social responsibility! As a Member Engagement Representative, you'll be the friendly face that makes everyone feel welcome. You'll help members connect with programs that fuel their goals, provide top-tier customer service, and ensure everyone who walks through our doors feels like they belong. If you're passionate about people and love making a positive impact, this is the place for you! Join a team that cares, grows, and makes a real difference in the community we love!
ARE YOU A GREAT FIT?
You love working with people and providing exceptional service. You're a pro at multitasking—answering questions via phone, email, and in person with a smile. You have excellent written and verbal communication skills. You're comfortable using computers and office equipment. You have a positive attitude and enjoy working with people from all walks of life.
WHY YOU'LL LOVE WORKING AT THE Y!
Flexible schedules•Work around school, family, or other activities! Health & Dental Care (Full-time employees to be eligible)
FREE YMCA
Membership YMCA Retirement Fund•Plan for your future. YMCA Program & Merchandise Discounts•Because who doesn't love a good deal? 8 paid federal holidays a year (full-time benefited employees to be eligible) Paid Sick & Vacation Day (accrual begins from day-1, eligible to use after 90-days) Additional bilingual, premium pay of $1.00 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium.
ESSENTIAL FUNCTIONS
Be the ultimate YMCA ambassador! Help members navigate membership, programs, and activities that fit their interests and goals. Make every interaction count. Create a welcoming and supportive environment for all members. Assist with member sign-ups and registrations. Ensure a smooth and friendly experience. Be a problem solver. Address and resolve member concerns with care and professionalism. Support engagement efforts. Connect members with programs and encourage participation. Give tours to potential members. Show them why the YMCA is the perfect fit for them! Engage members through special events, wellness programs, and social activities to foster a sense of belonging. Conduct follow-ups. Check in with members to ensure they are engaged and enjoying their experience at the YMCA. Jump in where needed! Whether it's helping at the front desk, assisting with paperwork, or making someone's day brighter, you'll be an essential part of our team.
WHAT YOU BRING
Strong interpersonal and problem-solving skills. Customer service, sales, or related experience (preferred but not required). Excellent communication skills—written and verbal. Basic computer skills and knowledge. A welcoming attitude and a passion for community building. A commitment to the Y's core values: Caring, Honesty, Respect, and Responsibility. Experience in conducting tours and engaging prospective members with enthusiasm. The ability to handle and resolve conflicts in a professional and positive manner. An energetic personality that thrives in a fast-paced, people-first environment.
WORK ENVIRONMENT & PHYSICAL/MENTAL DEMANDS
You'll be working in a dynamic, community-driven environment. Expect to be on your feet for extended periods and engaging with members. Ability to perform routine facility walkthroughs and occasional light lifting (up to 25 lbs). You'll work with a diverse community and may need to handle customer concerns with care and professionalism. Work in various shifts, including early mornings, evenings, and weekends, to accommodate member needs and engagement activities. Ready to be part of something bigger? Apply today and become a part of the YMCA family!