Manager of Membership

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don't feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.

Position Title:

Manager of Membership Department:

Advancement Reports to:

Director of Marketing Pay Class:

Full-time Regular FLSA Status:

Salaried Exempt Position Overview Pacific Science Center seeks a strategic and results-driven Manager of Membership to lead the evolution and growth of our membership program. This role is critical to PacSci's mission of transforming lives through science learning and requires a dynamic professional who can reimagine our membership experience, drive measurable growth, and become an expert in leveraging our ticketing and CRM systems. The Manager of Membership will embody our guiding principles by delighting our guests, embracing experimentation and innovation, running a smart and responsible business, enabling access for all, and expecting excellence in themselves and their team. Key Responsibilities Membership Program Strategy and Design Lead the comprehensive redesign of PacSci's membership program, including benefit structures, pricing tiers, value propositions, and member communications Conduct market research and competitive analysis to inform program enhancements Develop and implement member engagement strategies that increase retention and lifetime value Create innovative approaches to member acquisition, renewal, and upgrade pathways Program Implementation and Execution Oversee end-to-end implementation of the redesigned membership program, including system configuration, staff training, and stakeholder communication Develop and execute integrated marketing campaigns to support membership growth Collaborate with Marketing, Development, Guest Services, and other departments to ensure seamless member experiences Create and maintain operational procedures, guidelines, and training materials for the membership team Membership Growth and Revenue Management Drive membership growth to achieve 15% year-over-year increase Develop and manage annual membership revenue budget and forecasting Analyze membership data and trends to identify opportunities and inform strategic decisions Implement conversion strategies to turn visitors into members and members into advocates and donors Drive corporate membership and group sales strategies Tessitura System Expertise and Optimization Become an expert user and administrator of Tessitura ticketing and CRM platform Configure and optimize Tessitura for membership workflows, reporting, and communications Leverage Tessitura's capabilities for segmentation, personalization, and campaign management Train team members on Tessitura functionality and best practices as needed Serve as liaison with Tessitura support Team Leadership and Development Manage and mentor membership team members (currently 1 direct report) Foster a culture of excellence, innovation, and customer-centricity Set clear performance expectations and provide regular coaching and feedback Recruit, onboard, and develop team talent as needed Data Analysis and Reporting Establish KPIs and work with analytics to build dashboards to track membership program performance Prepare regular reports for leadership on membership metrics, trends, and insights Use data to drive continuous improvement and strategic decision-making Conduct member surveys and feedback analysis to inform program enhancements Living Our Guiding Principles In this role, you will: Delight our guests by creating exceptional member experiences that are warm, engaging, and memorable, encouraging members to recommend PacSci. Model science as a process by using data-driven experimentation, hypothesis testing, and evidence-based decision making in membership program design. Serve as a community laboratory and living room by creating membership programs that bring diverse community members together around science and discovery. Run a smart and responsible business by growing sustainable revenue, managing budgets wisely, and making data-informed investments in membership growth. Enable access for all by developing pricing structures and programs that welcome people of all backgrounds and financial circumstances. Expect and nurture excellence by setting high standards, providing clear feedback, and fostering a collaborative, creative, and joyful team culture.

Key Performance Indicators Year One Priority KPIs:

Successfully launch revised membership program with launch by Q4 2026 Implement redesigned program on schedule and within budget Achieve 15% growth in active memberships year-over-year Demonstrate expert-level proficiency in Tessitura within first 12 months Improve Membership Renewal Rate Maintain or improve member satisfaction scores Qualifications Required Bachelor's degree in Marketing, Business Administration, Nonprofit Management, or related field 5+ years of experience in membership, fundraising, marketing, or related field 2+ years of people management experience Proven track record of program development and implementation Strong analytical skills with experience using data to drive decisions Excellent project management abilities with attention to detail Outstanding communication and interpersonal skills Proficiency with CRM/database systems Commitment to diversity, equity, inclusion, and accessibility Preferred Experience in cultural institutions, museums, or nonprofit organizations Previous experience with Tessitura or similar ticketing/CRM platforms Knowledge of membership best practices and industry trends Experience with marketing automation and digital marketing tools Familiarity with the Pacific Northwest cultural landscape Compensation Pay is based on several factors, including market location, job-related knowledge, skills, and years of experience. In addition to base salary, all employees receive: Employee PacSci Membership Full-time regular employees (40 hrs/week) additionally recieve following benefits: Medical, Dental, Vision, basic life insurance, and disability insurance 4 weeks of vacation, 12 floating holidays, and sick pay 403(b) Retirement Savings Commuter benefits (regular employees working at least 20 hours/week) Employee Assistance Program Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen. Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.