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Member Services Representative

Job

Crunch Fitness - Silverdale

Silverdale, WA (In Person)

Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 7/15/2026

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Job Description

Benefits:
Bonus based on performance Employee discounts Flexible schedule Training & development Wellness resources
MEMBER SERVICES REPRESENTATIVE
Front Desk Associate Part Time or Full Time, Hourly Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness Silverdale. Responsibilities Greets all members & guests with a smile and enthusiasm Assists with membership, retail and tanning product sales Promotes membership privileges including tanning, Hydromassage, group fitness, small group training and Personal Training Delivers on new member enrollment expectations, including guest conversion, ACH, and CrunchOne Kickoff goals Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert Answers phones in a courteous, helpful, professional manner Communicates special events to members and guests Facilitates all member requests or forwards to a manager Maintains a professional and courteous disposition Is an expert in all club facility, services, programs and schedules/hours of operation Maintains a clean and organized work area Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility Performs opening and closing checklist and duties Required Skills & Experience Minimum 1 year of experience in a service-oriented position preferred Ability to communicate effectively and demonstrate proficiency in reading and writing skills required Strong customer service orientation CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50 lbs Physical effort required for daily duties include prolonged standing and walking Education Requirements High school diploma or GED required
Compensation:
Hourly + Commission