Member Experience Representative Corporate Office Mosinee

Member Experience Representative - Corporate Office Mosinee Mosinee, Wisconsin

Job Reference ID:

92217

Category:

Administrative

Job Type:

Try-Before-Hire

Location:

Mosinee, Wisconsin ABR Employment Services is recruiting a Member Experience Representative for a reputable client in the Mosinee area. This role is ideal for someone who is passionate about customer service, enjoys helping others reach their financial goals, and thrives in a fast-paced, member-focused environment.

Location:

Mosinee, WI

Pay:

$18.00-$20.00/hour

Schedule:

Full-time, Monday-Friday Position Overview The Member Experience Representative plays a key role in delivering a positive, professional, and efficient experience for members across multiple communication channels. This position supports both front-line member interactions and behind-the-scenes service operations. Key Responsibilities Assist members with a wide range of services and provide guidance on products and services that support their financial goals Deliver friendly, professional, and confidential service while minimizing member wait times Handle administrative and non-phone tasks including processing service requests, updating member records, resolving escalations, and coordinating with internal departments Identify opportunities to educate members on additional services or programs that may benefit them Support overall member service operations and perform additional duties as assigned Qualifications 2-5 years of experience in a credit union or banking environment Call center experience preferred Strong operational knowledge of banking or credit union processes Proven ability to build rapport and maintain positive relationships with members and staff Excellent communication and customer service skills Detail-oriented with strong organizational abilities If you enjoy helping people and want to be part of a team that values exceptional member service, we'd love to connect with you! ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.