Job Description
Head of Guest Experience 3.8 3.8 out of 5 stars Louisville, KY Full-time bp 5,177 reviews Full-time Job category Retail Experience level Executive Relocation available Relocation may be negotiable for this role Job type Professionals Travel required Up to 50% travel should be expected with this role Job code
RQ111864
Entity:
Customers & Products Job Family Group:
Retail Group Job Description:
About us Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need new talent to pursue commercial opportunities, fueled by world-class insight and expertise. We're always striving for more innovative digital solutions, sustainable outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world's leading energy company! About the role The Head of Guest Experience is a member of the US Convenience & Mobility leadership team and will own merchandising, buying, proprietary food and beverage. Duties include full P/L. Short- and long-term corporate planning along with cross-functional leadership with Operations / Marketing / HSE&C /Accounting / Construction/ HR. Ownership of all GFRS vendor relationships. Accountabilities Play a key role in defining the integrated proprietary food and beverage, merchandising, and buying. Own and deliver the P/L across merchandising, proprietary F&B and partner with operations to deliver store performance. Develop and implement Merchandising/Proprietary Food and Beverage/Buying strategies/tactics that differentiate brands from competition as a top convenient destination Maintain an awareness of and evaluate the effectiveness of current industry and product trends to stay relevant to the C-Store Shopper Research and analyze sales information to identify market trends, especially to attract new guests and transactions to the store Analyze sales, internal feedback and historical data to influence product placement decisions Drive the development of compelling brand-specific offers for consumers within the store including product assortment, product mix, and pricing Oversee a team of category managers focused on all product categories within the store including NAPB, COS, beer, wine, tobacco, Proprietary F&B, GM, Private Brand, and car wash. , Own all of the GFRS vendor relationships and oversee a team who will facilitate vendor negotiations and negotiate on categories Partner with the marketing team in the development and execution of strategic merchandising initiatives Develop and implement the Proprietary F&B strategy by leading the R D / Innovation teams through offer development, testing and operationalize through multiple channels across network and across multiple brands. Set clear and challenging goals that inspire the organization to improve performance, tenacious and accountable in driving results Take risks using data and input from others to foresee possible threats and unintended circumstances from decisions Recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance Ensure personal and team compliance with BP's Code of Conduct and demonstrates strong leadership of bp's Values & Behavior Requirements Bachelor's degree in Marketing, Supply Chain or related field Skills and Competencies Ability to manage multiple priorities Strong planning and organizational skills Ability to set appropriate goals and realize accomplishments Ability to synthesize information and draw actionable conclusions from it Strong analytical skills Excellent leadership and management skills Ability to generate trust and build alliances with team members Ability to communicate effectively and professionally with all levels of management Why join BP At BP, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others. Travel Requirement Up to 50% travel should be expected with this role Relocation Assistance:
Relocation may be negotiable for this role Remote Type:
This position is a hybrid of office/remote working Skills:
Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Commercial Acumen, Communication, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Knowledge Sharing, Leading transformation, market, Negotiation planning and preparation, Offer and product knowledge {+ 13 more} Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Our innovative Energize recognition points programme and spot awards translate exceptional performance into tangible rewards, to motivate our high performers. Pay bp offers competitive pay in line with industry standards, making us an employer of choice. Discretionary bonus We offer discretionary bonuses to reward strong company, business unit and individual performance, and recognition awards, including those related to long service to recognize commitment to the company. Retirement & savings We offer a range of discretionary retirement and savings plans to help provide you and your family with financial security. Insurance benefits To give you additional peace of mind, bp provides valuable insurance benefits in some countries. These are designed to provide financial assistance to employees and their families if employees become unwell or die in service. Equity Depending on your location and job level, there may be equity (stock and share) options you are eligible to join so you can be part of bp's success. Disclaimer This is a high-level summary only of terms and current discretionary benefits applicable to certain roles. Some rewards, benefits and policies are at managers' discretion and vary depending on where you work within the business. All terms subject to contract and all discretionary benefits subject to policy and eligibility.
