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HVAC Parts Specialist
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Ambient Enterprises
San Jose, CA (In Person)
$70,720 Salary, Full-Time
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Job Description
HVAC Parts Specialist Ambient Enterprises San Jose, CA Job Details $32 - $36 an hour 20 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Stakeholder relationship building Full Job Description About us Ambient HVAC Supply is part of the Ambient Enterprises family of HVAC companies, supporting contractors and commercial partners with high-quality equipment, parts, and technical solutions. We're growing quickly and focused on delivering exceptional customer experience, strong product expertise, and long-term partnerships. About the role This role is a key customer-facing role responsible for supporting contractors and internal teams by providing product recommendations, preparing quotes, processing orders, and ensuring a smooth experience from inquiry through fulfillment. This role blends customer service, technical product knowledge, and sales support. Key Responsibilities Serve as a primary point of contact for customers via phone, email, and walk-ins Prepare and follow up on quotes, bids, and order confirmations Process sales orders accurately and efficiently in the ERP system Support outside sales reps with pricing, product availability, and documentation Assist customers with equipment selection, parts identification, and basic technical questions Coordinate with warehouse and logistics teams to ensure timely deliveries Proactively identify opportunities to upsell and cross-sell products and solutions Maintain accurate customer, pricing, and order records Build strong, long-term relationships with contractors and internal partners Qualifications 1-3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred) HVAC product knowledge or strong willingness to learn (equipment, parts, and systems) Strong communication and customer-service skills Comfortable working in a fast-paced, transaction-heavy environment Proficient with ERP/CRM systems and Microsoft Office Highly organized, detail-oriented, and dependable Preferred HVAC distribution or contractor experience Familiarity with quoting, submittals, or light technical support Experience supporting outside sales teams What We Offer Competitive base pay + potential incentives Full benefits package (medical, dental, vision, 401(k), PTO, paid holidays) Growth opportunities across Ambient Enterprises brands Supportive, team-oriented environment within a growing HVAC organization We offer excellent health benefits, a 401(k) Plan, Paid Time Off, Paid Holidays and flexible scheduling.