Parts and Service Specialist

Parts and Service Specialist San Jose, CA Job Details Full-time $27.00 - $29.50 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Benefits from day one Paid sick time Qualifications Cost management Employee onboarding Customer communication EHS Outdoor work Supplier management Cycle counting inventory management Greeting customers 5S Environmental compliance Mid-level Customer inquiry handling Driver's License Driving Vendor relationship management Order placement Computer skills Environmental regulatory compliance Clean workspace maintenance Negotiated pricing Cross-functional collaboration Onboarding process management Escalation handling Communication skills

Full Job Description Job Title:

Parts and Service Specialist •

Department:

Market Operations (Field)

Locations:

Richmond, CA (Onsite)

Employment Type:

Non-Exempt, Full-Time Compensation:

$27.00 - $29.50 per hour + Plus full benefits (eligible Day One) About Flexcar Flexcar is reimagining car ownership through a flexible, month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a convenient and affordable alternative to traditional vehicle ownership. We are building a high-performing operations team focused on quality, efficiency, and exceptional member experiences. Position Overview Under minimal supervision, the Parts and Service Specialist supports the maintenance and repair process for Flexcar vehicles. This role includes inventory management, vendor coordination, repair order processing, customer communication, and compliance oversight. Essential Functions Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law. Parts & Inventory Management Identify, order, receive, stock, allocate, and reconcile parts inventory Conduct cycle counts and assist with physical inventory Track core returns and process vendor credits Return excess parts to maintain lean inventory levels Order and track consumable supplies for service operations Vendor & Cost Management Negotiate pricing and terms with local vendors Coordinate with vendors to complete off-site repairs Manage repair-related expenditures within company guidelines Customer Service & Communication Greet and assist service customers professionally Handle direct customer interactions and transferred calls Communicate repair timelines and updates proactively Remain calm and solution-oriented during escalated interactions Repair Order Coordination Create and manage repair orders end-to-end Order parts based on technician recommendations Route work appropriately to technicians Review work orders for accuracy and completeness Compliance & Safety Support Environmental Health & Safety (EH&S) compliance Maintain compliance with Cal/OSHA standards Keep work areas clean and hazard-free in alignment with 5S standards Safeguard company vehicles, property, and customer information Operational Support Use internal systems and software platforms to complete assignments Assist in onboarding new team members Provide cross-functional support as needed Required Qualifications At least 18 years of age Valid driver's license with acceptable driving record 3+ years of service and parts experience preferred Ability to lift and carry tools and supplies up to 75 pounds Willingness to work evenings, weekends, and holidays as business needs require Willingness to work in varying weather conditions Strong organizational, communication, and problem-solving skills Comfort using computer systems and inventory management tools Physical Requirements Frequent standing, bending, lifting, and walking Outdoor work exposure as required Lifting up to 75 pounds Compensation Transparency (California - SB 1162) The hourly pay range for this position in California is $27.00 - $29.50 per hour This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on: Experience Skills and competencies Geographic location Internal equity considerations This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws. Local Ordinance Compliance Flexcar complies with all applicable state, federal and local employment laws, including: California minimum wage and overtime laws San Jose Minimum Wage Ordinance Richmond Minimum Wage Ordinance California Healthy Workplaces, Healthy Families Act Applicable local paid sick leave ordinances Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standard. Benefits (Subject to Plan Terms and Eligibility) Accrual of up to 80 hours of PTO in the first year (increasing with tenure) Paid Sick Leave in accordance with California and applicable local law Company-paid holidays 401(k) with company match (Day One eligibility) Medical, dental, and vision coverage (Day One eligibility) Weekly pay Uniforms provided Employee discount on Flexcar services This is a non-exempt position eligible for overtime, including daily overtime in accordance with California law Work Authorization Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law. At-Will Employment Employment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment. Equal Employment Opportunity Flexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA). Flexcar prohibits discrimination and harassment based on: Race (including traits historically associated with race such as hair texture and protective hairstyles) Color Ancestry National origin Religion or creed Age Sex (including pregnancy, childbirth, breastfeeding, and related medical conditions) Gender Gender identity or expression Sexual orientation Marital status Medical condition Genetic information Physical or mental disability Military or veteran status Reproductive health decision-making Any other characteristic protected by applicable law Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law. Job Description Disclaimer This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law. Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. LCp1n0esXk