Parts Counter Representative

Parts Counter Representative Ken Garff Ford Ft. Collins - 3.6 Fort Collins, CO Job Details Full-time $30,000 - $50,000 a year 1 day ago Benefits Paid training AD&D insurance Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Computer operation Sales Workflow management (operations management method) High school diploma or GED Driver's License Driving Receiving shipments Updating inventory records Merchandising display arrangement Computer skills Entry level Customer complaint resolution Full Job Description Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Ford Ft. Collins , a Ken Garff Automotive Dealership, is currently looking for a talented Parts Front Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers! Here's why you'll want to work here: Paid training and real growth opportunities Great people with a great culture Paid Time Off and 401k with Company match Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance Year-end bonus program for all employees (Garff Giveback) Employee discounts on Vehicle Purchase, Parts, Service and More!

Compensation:

30,000-50,000 per year

Schedule:

Monday through Friday 9am-6pm Here's what you'll be doing: Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines; deals directly with customer complaints stemming from parts issues. Encourage the sale of branded parts. Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions Establish processes to ensure accuracy between inventory and computer records. Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available. Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met. Make warranty and billing adjustments. Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible Ensure that all dealership purchases are properly accounted for before payment is made. Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory. Assist in collecting on overdue accounts. Notify all special-order customers upon arrival of parts. Here's what you'll need: Ability to read and comprehend job-related instructions and information whether electronic or paper-based Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems High School diploma or equivalent required Must have the ability to move about the parts department and have computer skills Ability to meet the physical requirements of the role (i.e. lift over 50lbs.) A valid in-state driver's license and a good driving record, per company standards We are an Equal Opportunity Employer (( We Hear You ))