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Customer Support & Parts Specialist
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PrideStaff
Conyers, GA (In Person)
$52,000 Salary, Full-Time
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Job Description
Provide customer support, prepare quotes and process and confirm purchase orders for new and existing customers. Consult with customers and respond to their technical inquiries in a timely manner Manage customer complaints and offer solutions or direct their inquiry to the appropriate contact Read electrical, pneumatic and mechanical drawings to locate and identify parts to provide the customer with optimal solutions Enter customer orders into SAP Assist customers with invoicing, inventory and warehouse matters Collaborate with purchasing by creating purchase requests through SAP Work closely with warehouse and logistic departments by releasing orders for shipping and follow up on parts deliveries Assist project management with warranty orders after new installation of equipment Assist Service Technicians with parts orders while at customer site Assist in implementing new processes for daily procedures and update items and new businesses in database as required Maintain an efficient and organized filing system Support for preparation of quotations for installations, retrofits, service and maintenance visits as required Conduct customer site visits as needed Process Service Technicians purchase order requests through SAP Maintain customer compliance portals and requirements Provide insurance certificates to customers as required Liaison between customer and HBO legal team until final commercial decision and approval from HBU management All other duties as requested Advanced technical understanding Proficient English communication skills, second language would be an asset (Spanish, German), Advanced computer skills (MS Office, SAP, Part Gate, Compact Viewer) Outstanding phone etiquette A high level of detail and accuracy Exceptional organizational skills Strong analytical and problem-solving skills Ability to work independently and in a team environment Service oriented Ability to work well under pressure and within tight deadlines Ability to travel