Service and Parts Coordinator - RION

Company Details With over 50 years of unwavering commitment to our customers and the communities we serve, we pride ourselves on our stability and continued growth. Our employees are equipped with the training and resources necessary to excel, enjoying both technical and professional development opportunities that prepare them for future career advancements. We foster a healthy work-life balance, cultivate a great work environment, and provide an amazing company culture characterized by a family feel and an unwavering commitment to safety. Our team is driven and motivated, working hard, building strong relationships with our customers and delivering unique solutions and value that others can't. In our company, every opinion and idea is highly valued, making us a dynamic and innovative force in the industry. Rion Equipment stands alone in excellence. Position Overview The Service and Parts Coordinator serves as the first point of contact for customers, handling calls, scheduling service appointments, entering parts orders, and coordinating timely completion of work orders while managing related documentation. This role supports customer retention by building trust and delivering excellent service, and also assists at the parts counter by identifying customer needs, researching and ordering parts, facilitating sales, and ensuring clear communication to maximize satisfaction and sales. If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rionequipment.com or 402-891-7555.

PRIMARY JOB DUTIES

• Drive timely Work-in-Progress (WIP) management by opening and closing service calls daily, ensuring accurate documentation and proper labor/parts entry.
• Schedule shop and field repairs, support technicians with parts and technical information, and maintain clear communication with customers throughout the repair lifecycle.
• Ensure warranty eligibility and documentation requirements are followed in alignment with OEM policy manuals; escalate discrepancies when needed.
• Build and process parts and service quotes for both customers and technicians, ensuring accuracy and timely follow-up.
• Maintain clear communication with all stakeholders — updating customers, coordinating with technicians, and supporting sales on outstanding service needs.
• Assist customers in identifying, sourcing, and purchasing parts; manage returns, inventory counts, and vendor invoicing to ensure accuracy and minimize equipment downtime.
• Address customer concerns professionally and follow company guidelines to ensure a positive service experience.

BENEFITS

Medical (and FSA/HSA plans), Dental, Vision Insurances Paid Vacation and Holidays Company-paid Basic Life Insurance Supplemental Term Life Insurance 401(k) with Match Tuition Reimbursement and In-house Training Dept. Paid Military Leave Short and Long-Term Disability Safety Glasses About RION Equipment RION Equipment, formerly NMC Material Handling, has been serving the upper Midwest since the 1970's. This change in our business means great things for potential candidates. We're growing and investing in our company and employees. We are investing in personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RION Equipment hires the best in sales and service personnel behind a complete line of quality products. RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

• The job duties listed in this job posting do not constitute a complete and exclusive list.

RION Equipment further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.