Warranty Administrator

Warranty Administrator 2700 South Michigan Avenue, Chicago, IL 60616 $70,000

• $80,000 a year
• Full-time $70,000
• $80,000 a year
• Full-time Warranty Administrator

•

Automotive Dealership Location:

Napleton Automotive |

Chicago, IL Department:

Service /

Fixed Operations Employment Type:

Full-Time About Napleton Automotive Group With nearly a century of automotive excellence, Napleton Automotive Group is one of the most recognized and respected dealership groups in the country. Founded on a tradition of integrity, family values, and a relentless commitment to customer satisfaction, Napleton has grown to operate 60+ dealerships across multiple states , representing some of the world's most prestigious and popular automotive brands. At Napleton, we don't just sell and service vehicles — we build lasting relationships with our customers and our team members. We believe our employees are our greatest asset, and we are dedicated to providing a workplace where careers are built, talent is recognized, and hard work is rewarded. When you join Napleton, you're joining a family-owned organization with the resources and reach of an industry leader. About the Role We are looking for a detail-oriented and organized Warranty Administrator to join our fixed operations team. In this role, you will be responsible for processing, submitting, and reconciling warranty claims across our Hyundai, Genesis, and GM franchises. You'll work closely with service advisors, technicians, and manufacturer representatives to ensure accurate and timely claim submissions while maintaining compliance with OEM guidelines. Key Responsibilities Prepare, submit, and track warranty claims for Hyundai, Genesis, and General Motors (GM) in accordance with each manufacturer's policies and procedures Review repair orders for proper documentation including technician labor op codes, failure codes, parts usage, and complete concern/cause/correction narratives Audit claims prior to submission to identify and correct errors or missing information Monitor claim status and follow up on pending, rejected, or returned claims through OEM portals (Hyundai/Genesis DCS, GM's Global Warranty Management / GWM) Reconcile warranty receivables and ensure timely payment posting Coordinate with the parts department to verify warranty parts are tagged, retained, and returned per OEM requirements Maintain accurate records of all submitted claims and supporting documentation Stay current on warranty bulletins, policy updates, and TSBs issued by Hyundai, Genesis, and GM Assist in preparing for and participating in OEM warranty audits Communicate with factory representatives and field warranty reps as needed Support service advisors and technicians in understanding warranty coverage and documentation requirements

Qualifications Required:

Prior experience in automotive warranty administration or a related dealership role (service advisor, parts, etc.) Working knowledge of at least one OEM warranty system Strong understanding of repair order documentation and warranty claim structure High attention to detail and ability to identify discrepancies Proficiency with Dealer Management Systems Strong organizational and time management skills Ability to work effectively with service, parts, and accounting departments

Preferred:

Experience with Hyundai, Genesis, and/or GM warranty programs specifically Familiarity with labor op codes, failure codes, and OEM parts return procedures Prior experience with warranty audits or compliance reviews

Compensation & Benefits Salary:

$70,000

• $80,000 annually , based on experience Health, dental, and vision insurance 401(k) with employer match Paid time off and holidays Ongoing manufacturer training and development opportunities Employee vehicle purchase program Why Join Us?

Napleton Automotive is a multi-franchise dealership committed to delivering an exceptional customer experience and supporting our team with the tools and training they need to succeed. Our fixed operations team is the backbone of our business, and we invest in the people who keep it running. Napleton Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay:

$70,000.00

• $80,000.

00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person