Service & Parts Coordinator

Service & Parts CoordinatorAmeripak Inc. - La Grange, KY For more than 40 years, veteran-owned Ameripak Inc. has supported manufacturers, distributors, and industrial operations nationwide with packaging equipment, service, machinery, and consumable solutions. We are currently seeking a motivated Service & Parts Coordinator to help support and organize our growing service department. About the Position This full-time, in-person role is responsible for helping manage the flow of service operations from start to finish. The ideal candidate will thrive in a fast-paced environment, stay highly organized under pressure, and communicate effectively with both customers and field technicians. You will play a key role in coordinating schedules, sourcing parts, tracking service progress, supporting logistics, and helping ensure customers receive timely and professional support. Primary Responsibilities Schedule and coordinate field service technicians for customer visits and repairs Monitor active service jobs from initial request through final completion Source, order, and track replacement parts for service projects and repairs Communicate with vendors and suppliers regarding pricing, lead times, and availability Coordinate with customers regarding scheduling, service updates, and parts status Support technicians with job information, documentation, and workflow organization Maintain accurate service records, purchase information, and departmental files Help improve service department efficiency and customer response times Coordinate internally with sales, operations, and support staff as needed What We're Looking For The right candidate will be: Dependable and professional Highly organized with strong attention to detail Comfortable multitasking and managing priorities Self-motivated with a strong work ethic Confident communicating with customers, vendors, and technicians Able to work effectively in a structured, team-oriented environment Pay & Benefits $18.00 - $26.00 per hour depending on experience Full-time opportunity with long-term growth potential Benefits available to full-time employees include: 401(k) Health insurance Dental insurance Vision insurance Paid time off Work Location This is an on-site position located in La Grange, Kentucky.

Pay:

$18.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person