Service Administrator

Service Administrator Rosedale, MD Job Details Full-time From $40,000 a year 19 hours ago Qualifications ConnectWise Record keeping Customer communication Maintenance inventory management Pricing Preventive maintenance Workflow management (operations management method) Labeling Research Invoice processing Shipping & receiving Maintenance records management Attention to detail Financial record maintenance QuickBooks Order placement Order picking Communication skills Entry level

Full Job Description Overview:

The Service Administrator supports the service team by managing repair workflows, coordinating with technicians and vendors, and maintaining inventory and preventative maintenance programs. This role is key to keeping service operations running efficiently.

Key Responsibilities:

Research part numbers and pricing for repair requests Create service and PM quotes in ConnectWise Convert approved quotes into service tickets and process PM contracts Communicate with vendors, customers, and service technicians to coordinate repairs and orders Track and follow up on repair quotes, PM quotes, and pending vendor orders Manage parts inventory, including ordering, shipping, and coordinating parts for technicians Transfer invoices from ConnectWise to QuickBooks and maintain organized records Maintain PM tracking spreadsheets and active customer accounts Pull, label, and prepare parts for technician pickup once quotes are approved Provide W9 and COI documentation as requested

Qualifications:

Strong organizational, communication, and follow-up skills Detail-oriented with the ability to manage multiple tasks Experience with ConnectWise and QuickBooks is a plus Prior service coordination or management experience is a plus

Pay:

From $40,000.00 per year

Work Location:

In person