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Counter Sales
Job
Marshall E. Campbell Company
Lapeer, MI (In Person)
$37,440 Salary, Full-Time
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Job Description
ROLE:
The Counter Sales CSR supports the branch by providing exceptional customer service and product expertise in electrical and industrial supplies. This role is responsible for serving walk-in and call-in customers, processing orders, maintaining product knowledge, and ensuring a positive and efficient counter sales experience. The position requires strong communication skills, accuracy, initiative, and the ability to work in a fast-paced environment while representing the company professionally.KEY RESPONSIBILITIES
- Provide friendly, efficient customer service at the sales counter and over the phone
- Assist customers in selecting appropriate electrical and industrial products for their applications
- Enter orders, quotes, and returns into the ERP system accurately and promptly
- Process cash, credit card, and account transactions in accordance with company procedures
- Maintain a clean, organized, and well-stocked counter and showroom area
- Follow up on customer orders, backorders, and special-order items
- Handle product returns, exchanges, and warranty claims professionally
- Coordinate with inside sales, outside sales, purchasing, and warehouse personnel to fulfill customer needs
- Assist with inventory cycle counts and product merchandising as needed
- Resolve customer issues and escalate concerns when necessary
- Develop product knowledge in electrical, industrial, safety, and related categories
- Participate in vendor trainings and stay informed on new products
- Support branch operations and special projects as assigned
QUALIFICATIONS
- High school diploma required
- Experience in counter sales, electrical supply, industrial distribution, or related technical fields preferred
- Working knowledge of basic electrical and industrial products a plus (or willingness to learn)
- Proficiency with computers, ERP systems, and Microsoft Office applications
- Strong communication, customer service, and problem-solving skills
- Ability to multitask in a fast-paced environment with accuracy and attention to detail
- Positive attitude and professional demeanor when interacting with customers and coworkers
- Team-oriented with a strong work ethic
PERSONAL CHARACTER TRAITS
- Embodies the company's pillars of success: humble, hungry, smart, and reliable
- Friendly, approachable, and committed to excellent service
- Strong interpersonal skills with the ability to build customer relationships
- Dependable, punctual, and consistent in work habits
- Professional and respectful in all interactions
- Strong initiative and willingness to learn new products and processes.
- Positive problem-solver who views challenges as opportunities.
EXPECTATIONS
- Deliver exceptional customer service to all walk-in and phone customers.
- Maintain accurate order entry, cash handling, and documentation.
- Demonstrate growing expertise in electrical and industrial product lines.
- Uphold a clean, organized, and customer-friendly counter area.
- Support branch sales goals through strong customer engagement.
- Represent the company brand positively and professionally.