Warranty Parts Administrator

Warranty Parts Administrator

ASPEN SEARCH GROUP

Novi, MI Job Details Contract $21•$28 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Customer communication Microsoft Excel Customer returns handling High school diploma or GED Attention to detail Warehouse experience Time management

Full Job Description Position Title:

Warranty Parts Administrator Location:

Novi, MI Pay Range:

$21•$28/hr. Summary Under supervision of the Manager•Spare Parts, Shipping and Receiving, the RMA/Warranty Parts Administrator will be responsible for documenting and processing all warranty forms related to service, as well as processing and assisting with any RMA forms pertaining to customer returned parts. The RMA/Warranty Parts Administrator will also work with the

BLM GROUP

Service department as needed to track and maintain parts, along with other related duties as needed. This position is a long-term contract-to-direct opportunity. Essential Functions Completes all RMA forms from Customers, related to returned parts Assist all Customers as needed with part returns Receives all returned parts, identifies disposition, and completes RMA forms Processes RMA information using software (SAP + Kardex) Coordinates internal and external repairs for returned parts Leads Bi-weekly meetings with the Service department on warranty parts sent to customers, which will need to be returned Follow up with customers for parts sent under warranty, no less than weekly Weekly returns status reporting to manager Inventory variance report discrepancy reconciliation, no less than weekly Serve as backup to order processing/order picking to cover days off and heavy workload Other duties as assigned by management Education and Experience High School Diploma or similar required A minimum of two (2) years of experience in customer service Previous shipping and receiving•or warehouse-related experience preferred Licensing/Certifications A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years Knowledge, Skills, and Abilities Customer service ability, and able to effectively communicate to customers as needed Ability to multi-task and work with minimum supervision Able to communicate effectively both verbally and in writing Able to follow both verbal and written instructions Well organized and extremely detail oriented Familiar with Microsoft Office suite (Word, Excel, Outlook) Familiar with SAP software Able to work effectively with minimal supervision Effective time management skills Able to effectively work with all levels of team members and all types of customer personalities Equipment, Machinery, Tools, and Vehicles Used Basic office equipment including computer, fax machine, printer, and telephone Physical Demands The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to five (5) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Pay:

$21.00•$28.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person