Product Service Speciali

The Product Service Specialist provides expertise and customer support to customers. The Product Service Specialist acts as a liaison between customers, field representatives and company departments.

Job Duties:

Receives orders for replacement parts via telephone/e-mails/fax and mail Verifies all information is correct before entering into the computer system Enters orders into the AS400 computer system Provides technical support. Must be able to diagnose problems & assist customers with any type of complaint. Be able to explain warranty information for customers. Assist customers with Repair Service Centers if needed. Check parts orders for cover availability. Issues return authorizations to customers when product has to be returned to the factory Provides return shipping labels to the repair department. Coordinate returns with the traffic department to arrange pickup and return. Provides diagrams, photos and any additional information needed to service the product Answers Switch Board Calls Provides a weekly shop order invoice list. Communicates to customers of any problems or delays with the parts request Works with plant personnel to make sure parts are shipped out within the allowed time frame Notifies Supervisor of any recurring problems Responsible for supplier charge backs Assists Customers in every way - Make sure Customers are completely satisfied. Perform other duties as required by the supervisor