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Parts Specialist
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Powermaxx of Iron Station
Iron Station, NC (In Person)
$40,560 Salary, Full-Time
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Job Description
Parts Specialist / Parts Counter Sales Associate PowerMaxx Motorsports and Toro of Lincolnton PowerMaxx is seeking a motivated, customer-focused Parts Specialist to join our growing team. This position plays a critical role in supporting both retail customers and our internal service department by providing exceptional customer service, accurate parts lookup, inventory management, and sales support. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced dealership environment. Position Summary The Parts Specialist is responsible for customer-facing parts sales, inbound and outbound customer communication, ordering and receiving inventory, maintaining stock levels, and supporting technicians with timely parts fulfillment. This role serves customers for industry-leading brands including Can-Am and Toro products. Key Responsibilities Customer Service & Sales Assist walk-in customers with parts identification, recommendations, and purchases. Answer inbound phone calls and respond to customer inquiries regarding parts availability, pricing, and ordering. Conduct outbound customer follow-up calls regarding special orders, backorders, and sales opportunities. Promote additional products and accessories through effective upselling and cross-selling. Process retail sales transactions accurately and efficiently. Parts Operations Research and identify correct parts using electronic parts catalogs and manufacturer systems. Order parts from manufacturers and suppliers. Receive incoming shipments and verify order accuracy. Label, stock, and organize inventory. Monitor inventory levels and assist with replenishment planning. Process warranty, return, and special-order parts when necessary. Maintain a clean, organized, and professional parts department. Service Department Support Supply technicians with required parts for repair orders. Coordinate with service advisors and technicians to ensure timely repair completion. Prioritize internal service department parts requests to minimize downtime. Track special-order parts and communicate status updates to service staff. Qualifications Preferred Experience Previous experience in powersports, automotive, agricultural, turf equipment, or dealership parts departments preferred. Experience with customer service, retail sales, or counter sales. Familiarity with inventory management and computerized parts lookup systems. Skills & Abilities Strong customer service and communication skills. Ability to multitask in a fast-paced environment. Strong attention to detail and organizational skills. Basic computer proficiency. Ability to learn manufacturer parts systems and catalogs. Positive attitude and team-oriented mindset. Ability to lift up to 50 pounds and handle parts inventory. What We're Looking For The ideal candidate is: Friendly and professional with customers. Self-motivated and dependable. Comfortable on the phone and in person. Sales-minded with a focus on customer satisfaction. Capable of working independently while supporting a team environment. Passionate about powersports, outdoor power equipment, or the dealership industry. Compensation & Benefits Competitive pay based on experience. Performance and sales incentives available. Paid vacation and holidays. Ongoing product and manufacturer training. Career advancement opportunities within a growing dealership. Apply Today If you enjoy helping customers, solving problems, and working with industry-leading powersports and equipment brands, we'd like to hear from you. Join the PowerMaxx team and help deliver outstanding service to our customers every day.