Inside Parts Technician

Xtreme Manufacturing in Henderson, Nevada, is seeking an Inside Parts Technician to join our team!

Job Function:

Provide assistance and support to customers requiring parts.

Essential Functions:

First responder to inbound customer calls to the parts line call loop. Respond to email messages and website inquiries for customers seeking help. Provide support, direction and assistance to employees and customers with Xtreme Manufacturing and Snorkel products. Document all pertinent identification information including, name, company, machine, model, serial number, required parts, time of call, and resolution. Support web based applications and parts look up. Perform post-resolution follow-ups to confirm completion to customer satisfaction. Enter sales orders. Process credit cards. Process return authorizations. Resolve customer complaints and escalate as necessary. Follow up and expedite parts as required to meet customer needs. Participate in creation and implementation of parts department policies. Communicate all engineering, assembly and quality issues learned from customer interactions through the service manager to be addressed in MRB meetings. Research required information using available resources. Escalate unresolved calls using the appropriate protocol to facilitate a resolution. Any additional support required for the overall success of Xtreme Manufacturing and Snorkel.

Qualifications:

1-2 years in Aerial Lift Equipment industry preferred. Knowledge of basic mechanics with the ability to read and understand electrical and hydraulic schematics and blueprints. Bilingual in Spanish preferred. Proven analytical and problem-solving abilities. Effective listening skills. Ability to absorb and retain information quickly. Aptitude to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Self-motivated and fast paced personality with serious work ethic. Excellent organizational skills. Outstanding computer skills required (MS Windows, MS Office), expert skills in Excel and Access a plus. Exceptional phone manners, the ability to multitask and make good decisions. Team Player.

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Prescription drug insurance

Experience:

Parts:

1 year (Required) Ability to

Commute:

Henderson, NV 89015 (Required)

Work Location:

In person