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Job Description
At Modern Group, you are not just a paycheck - you're an owner. In addition to world class salaries and benefits, you will participate in the Employee Stock Ownership Plan (ESOP) after just one year. Your efforts not only get you paid, but you also get a piece of the company. About Modern Group Modern Group Ltd. is one of the nation's leading equipment distributors. We provide sales, leasing, service, parts, training, and financing solutions across our forklifts, power systems, construction, and warehouse products businesses. With branch locations in Pennsylvania, New Jersey, and Maryland, Modern is a 100% Employee-Owned Company. Our team members are owners, building their future while helping our customers succeed. Summary The Parts Team Lead is responsible for overseeing and coordinating forklift parts operations at the branch level, including parts ordering, sourcing, staging, tracking, and fulfillment in support of service technicians, internal departments, and customers. This role serves as the primary liaison between the branch, Central Parts Warehouse, procurement team, and vendors to ensure timely availability and accurate processing of parts. This position is responsible for ensuring timely parts approvals, accurate vendor invoice processing, and proper parts allocation to service orders to support efficient service operations and minimize technician downtime. The Parts Team Lead also ensures proper organization, tracking, and replenishment of parts inventory to maintain efficient branch operations.
Essential Duties and Responsibilities Parts Coordination and Fulfillment:
Order, source, and expedite parts as required to support service technicians, internal departments, and customers Quote parts for service estimates and customer inquiries Process parts approvals for service orders daily to ensure timely ordering and fulfillment Review and process vendor invoices daily, ensuring accuracy of pricing, quantities, and proper assignment to service orders or stock Ensure parts are issued, tracked, and billed accurately in company systems Stage parts received from the Central Parts Warehouse for technician pickup and job assignment Coordinate urgent parts needs to minimize technician downtime and support service response times Inventory and Stock Management Maintain accurate parts records for service jobs and sales orders Manage parts staging area to ensure efficient organization and accessibility Replenish technician van stock using suggested transfers and usage data Perform annual van and consignment inventory counts Monitor parts usage trends and communicate replenishment needs to Central Parts and procurement teams Coordinate vendor returns, warranty parts, and core processing as required Vendor and Internal Coordination Communicate with vendors regarding parts availability, pricing, and order status Coordinate with Central Parts Warehouse and procurement team to ensure timely availability of required parts Support service and sales teams with parts identification and sourcing Resolve parts discrepancies, shortages, and vendor issues Organization and Operational Support Maintain organization, cleanliness, and efficiency of parts staging and work areas Ensure proper handling and staging of incoming parts shipments Follow company policies and procedures related to parts handling, tracking, and inventory control Support continuous improvement of parts processes and operational efficiency Leadership and Team Support Leads and manages a team of parts personnel with direct reports, overseeing department operations, employee performance, and workflow execution. Provide guidance and support to branch-level parts personnel, as assigned Assist with training and onboarding of parts staff Help maintain a professional, efficient, and service-oriented parts operation Additional Responsibilities Support branch operations and service team needs as required Perform other duties as assigned
Qualifications Required:
3-5 years of experience in parts, inventory management, or related operational role Strong organizational and time-management skills Strong attention to detail and accuracy Ability to manage multiple priorities in a fast-paced environment Intermediate computer skills, including inventory systems, email, and spreadsheets Strong communication and coordination skills
Preferred:
Forklift, material handling, or heavy equipment parts experience Familiarity with OEM and aftermarket parts systems Experience supporting field service operations Prior leadership or supervisory experience High School Diploma or GED •Key Performance Expectations• Ensure timely processing of parts approvals and vendor invoices Maintain high parts availability to support technician productivity Ensure accurate parts tracking, billing, and staging Support efficient service operations and minimize technician downtime Maintain organized, efficient, and professional parts operations
Job Type:
Full-time Pay:
$30.00 - $35.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): What is your desired hourly rate? This position requires previous forklift or heavy equipment parts experience. What types of equipment or parts have you supported in previous jobs? Please be specific.
