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Job Description
Hanover Auto Team has been under the same family ownership for over 35 years. Our motto is "Making it Fun Again!" and we strive to do just that by providing a fun, family-oriented, and welcoming atmosphere for our customers and employees alike. We proudly serve the Hanover, Pennsylvania community and its surrounding areas. We are always seeking enthusiastic, qualified individuals to join our growing team.
PURPOSE:
The
EXPERIENCED
Parts Counterperson sells parts to ALL available customers, over the counter, through the shop, or on the phone.
WHAT WE OFFER
Great corporate culture and team environment-we value you! Affordable health, vision, and dental insurance Option for Company Paid Health Insurance Company paid life insurance Competitive compensation and bonus program Paid training 401(k) plan with generous matching/profit sharing Generous Paid Time Off and Paid Holidays Flexible schedule options, no late nights, rotating Saturdays, closed Sundays Corporate YMCA Discount Employee Incentive Programs (vehicle service and purchases) Employee Assistance Program Opportunity for Advancement and Articulated Career Path
ESSENTIAL DUTIES
■ Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line. ■ Pull purchased parts from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer or tech. ■ Answer phone calls, providing price quotes and other information. Assist outside sales reps with their orders. ■ Set up orders for daily shipment, delivery, or pick-up. ■ Verify 'will call' and 'back order' files weekly and return to vendors, or stock those items not required. Solicit assigned accounts by phone. ■ Assist service technicians in selecting parts needed for repairs in process. ■ Open a repair order envelope for all new repair orders. ■ Order parts not in stock if, after discussion with shop foreman, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required parts. ■ Notify appointment coordinator/advisor and the customer that ordered parts have been received. ■ Answer parts phones when front counter is overloaded. ■ Ensure that before parts can be charged out, the technician presents a repair order and parts requisition. ■ File the requisition copy in the repair order envelope. ■ Be friendly, professional, and efficient when working with all customers, both on the phone and in person. ■ Provide the same high level of service to other dealership departments as that given to other customers. ■ Issue credit for parts returned, ensuring that the original invoice, or its number, is available to that purchase and pricing can be verified. Exceptions must be approved by the parts manager or business manager. ■ Ensure that all charge-back sales are signed by the customers. ■ When making tax exempt sales other than a charge or cash account, ensure the customer's full name, address, ICC number and signature are obtained. ■ Present the customer with the white copy of the invoice after removing the 'tear strip.' When doing with regular cash customers, ensure that their 'cash account' numbers are recorded to assure proper customer tracking. ■ When a credit card is declined, notify the credit department. If they are not available, either decline to charge the purchase or release the credit hold in accordance with the dealership's guidelines. ■ Check PSI sticker number. ■ Keep customer information safe. ■ Keep front and rear counters clean and uncluttered. ■ Clean computer terminals and printers daily. Keep parts department clean. ■ Replenish assigned inventory daily. Advise parts manager when areas of the department are not in satisfactory condition. ■ Keep current on new products and product updates. ■ Participate in all training programs that are made available. ■ Participate with the parts manager in maintaining a Lost Sale Tracking program. ■ Must be legally and technically able to operate company and customer vehicles. ■ Must be insurable by company insurance carrier. ■ Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor. ■ Advise Parts Manager when areas of the department are not in satisfactory condition. ■ Keep current on new products and product updates. ■ Participate in all training programs that are made available ■ If customers pay by invoice, obtain the following information: form of payment (if by check, include the check number) amount of payment, date and any change given and received by (your name). ■ Keep computer terminals clean.
QUALIFICATIONS
■ High school diploma or equivalent. ■ Ability to read and comprehend instructions and information. ■ One year of experience in an automotive parts dept. ■ One year of sales experience. ■ Professional personal appearance. ■ Ability to work well with the public, sometimes with several customers at a time. ■ Must have valid driver's license and maintain acceptable, safe driving record. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance
