Collision Center Customer & Parts Administrator

Position OverviewKey Collision is seeking a versatile, detail-oriented Customer Service & Parts Administrator to support both our front office operations and our parts department. This hybrid role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is equally comfortable managing behind-the-scenes operational details.

This position serves as a critical link between customers, technicians, vendors, and management. The ideal candidate is professional on the phone and in person, highly organized, and confident handling parts ordering, receiving, and billing.

Key ResponsibilitiesCustomer Service & Front Office DutiesGreet customers professionally in person and over the phoneSchedule appointments and provide repair status updatesAnswer inbound calls and route inquiries appropriatelyMaintain accurate customer files and documentationAssist with clerical and administrative tasks to support estimators and managementEnsure a positive, organized, and professional front office experienceParts & Operations DutiesOrder parts accurately and timely based on repair plansReceive, verify, and label incoming partsMatch parts to repair orders and stage them for techniciansResolve parts discrepancies, returns, and creditsBill parts correctly to repair ordersCommunicate with vendors regarding availability, pricing, and delivery issuesMaintain a clean, organized parts roomQualifications & SkillsPrior experience in a collision repair center, automotive service environment, or parts department is strongly preferredComfortable in a customer-facing role with frequent phone interactionStrong organizational and clerical skills with attention to detailAbility to multitask and shift priorities throughout the dayBasic computer proficiency; experience with shop management systems is a plusProfessional demeanor, reliability, and strong communication skillsTeam-oriented mindset with a willingness to assist where neededWhat Were Looking ForThis role is not siloed. We are looking for someone who:

Enjoys variety in their dayIs equally comfortable at a front counter and in a parts roomTakes ownership of their responsibilitiesUnderstands how their role impacts production flow and customer satisfactionWhy Key CollisionAt Key Collision, we believe our people are the foundation of our success. We value teamwork, accountability, and a positive workplace culture. This position offers the opportunity to build a well-rounded skill set and play a meaningful role in the daily success of the shop.