Parts & Service Specialist

Parts & Service Specialist at Veritiv Parts & Service Specialist at Veritiv in Fairfield, Ohio Posted in 11 days ago.

Job Description:

HYBRID ROLE BASED OUT OF OUR FAIRFIELD OFFICE

Job Purpose:

Our Parts and Services Specialist will be responsible for providing regional support for the Packaging Equipment Services segment of Veritiv through order processing of parts and technician work orders. This role is critical to the manufacturing operations of our customers.

Job Responsibilities:

• Field assigned phone and email responses for regional customers from 8am - 5pm local time zone.
• Process PO's and SO's sent through integration in Veritiv database to vendors, including order confirmations to customers, sales and technicians.
• Maintain order lookup data within ASTEA and other systems as needed
• Train on quoting in ASTEA to learn products, vendors, customers, and processes.
• Support order management data tracking systems as directed (ETA's, tracking info, POD's, etc.)
• Collaborate with other teams within the organization; including credit, AP, and other customer service teams to ensure timely responses on APD's and invoicing
• Process customer billings in a timely fashion upon completion of parts orders or service work performed.
• Meet regional performance metrics to ensure 24hr response time on PO's and other inquiries
• Use vendor provided information and order management reports to ensure proactive customer service on all orders, especially next day air.

Additional Responsibilities & Qualifications:

• Advanced customer service skills.
• Knowledge of packaging service industry is strongly preferred.
• Ability to maintain a sense of professionalism when working with internal and external customers and in relationships with team members.
• Excellent computer skills, knowledge of Astea is beneficial.

Work Experience:

• 5-10 years of related job experience.
• Ability to work quickly and efficiently.
• Excellent verbal, written, people, and diplomacy skills are required.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

Education:

• Bachelor's Degree Preferred What We Offer Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.

Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. Healthcare benefits, 401k, paid time off and tuition reimbursement. About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on . Veritiv is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico This description does not attempt to define the job's essential functions as defined by applicable disabilities law.