Product Support Sales Respresentative

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South-Central Regions, has an opening for a Product Support Sales Representative in Chattanooga, TN Join McCoy Construction & Forestry as our Product Support Sales Representative (PSSR) and take charge of customer success! This is a proactive field role focused on promoting parts , technical solutions and add on parts to maximize machine performance and customer growth.

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mccoycf.

com What will you do:

• Utilize John Deere data, telematics, and CRM to identify opportunities.
• Develop customer relationships to prevent downtime and solve issues.
• Promote parts and service, fostering growth in our Eastern Tennessee area.
• Actively manage the product support process for high satisfaction.

Benefits:

• Paid Time Off-80 Hours in the first year!
• Competitive salary plus commission
• Company vehicle (truck) and gas card
• 6 Company Paid Holidays
• $1500 Employee referral program
• Medical, Dental, Vision, Short and Long-Term Disability Insurance.
• 401K with Employer match.
• $50,000 company paid Life Insurance Policy.
• Remote position - working 1 day per week in hired dealership.
• Family Owned
• Supportive Management team and opportunities for advancement.
• Excellence Rewarded
• Ability to thrive in the McCoy Construction & Forestry Culture
• Planned work schedule.
• Meaningful work

Essential Duties and Responsibilities:

• External (Customer Focused) sales/support position.
• Using the benefits of technology, strategically focus on incremental revenue opportunities that support both parts and service strategic fiscal objectives.
• Make field related purpose-built customer calls to follow up on Product Support opportunities and provide leads for Parts and Service Department
• Fully utilize McCoy's customer relationship management (CRM)
• Actively promote Preventative Maintenance Contracts (PM's) or Total Maintenance and Repair Contracts (TMR's)
• Provide customer training, follow up calls and create customer digital partnerships.
• Proactively monitor JDLINK data, promote and maintain machine connectivity along with the sale of Universal Telematics Devises.
• Perform other duties as assigned.
• Maintain regular onsite attendance as required by your supervisor.

Education, Skills & Knowledge Preferred:

• Heavy Equipment experience in necessary.
• Degree preferred and/or applicable experience in an Engineering/Technology /Marketing discipline.
• Minimum of 5 years related Equipment experience and /or training; or equivalent combination of education and experience.
• Demonstrated sales and marketing skill. Understanding of the principles, apply the information to complex situations, develop new applications and provide expert support for other practitioners.
• Knowledge of products and services offered, good interpersonal, negotiation and conflict resolution skills. Be customer focused, write clearly and concisely, and analyze effectively.
• Ability to travel up to 90% of the time with in your AOR, some overnight stays included.

Here Is What You Will Learn:

• Industry-leading training programs led by highly experienced professionals are offered, within a stable company environment that fosters career growth and development.

What Makes Us Different:

• McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world - renowned John Deere brand and customer-first service and expertise.

These combined sets us apart from any competitor. Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.

Benefits:

401(k) matching Company car Dental insurance Disability insurance Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Do you have construction & forestry equipment sales experience?

Work Location:

In person