Parts Counter Personnel

Parts Counter Personnel

ACURA OF BELLEVUE - 4.0

Bellevue, WA Job Details $20 - $30 an hour 6 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Referral program Qualifications Communication with suppliers Received goods storage Email customer support Phone communication Customer order taking Client inquiry handling In-person customer service Parts administration within automotive industry Mid-level Parts administration within retail industry Invoice processing High school diploma or GED Driver's License Order fulfillment receiving Physical inventory counts for inventory management Automotive parts sales Shipping and receiving inventory management Vendor communication Warranty issues management CDK Communication skills Full Job Description Responsibilities As an Automotive Dealership Parts Counterperson , you will be responsible for assisting customers and technicians with their parts needs.

Key responsibilities include:

Customer Assistance:

Respond to customer inquiries in person, over the phone, and via email. Identify and recommend the correct parts and accessories for customers and technicians. Process parts orders and ensure prompt and accurate fulfillment.

Inventory Management:

Maintain accurate stock levels and notify management of reorder needs. Receive and stock incoming parts shipments in designated areas. Perform regular inventory checks and audits to ensure accuracy.

Collaboration and Support:

Work closely with service technicians to provide parts needed for repairs and maintenance. Assist with pulling and staging parts for work orders. Coordinate with vendors and suppliers to track and expedite special orders.

Documentation and Compliance:

Process invoices, returns, and warranty claims accurately. Adhere to dealership policies and manufacturer guidelines.

Customer Experience:

Ensure excellent customer service by maintaining a professional and friendly demeanor. Address and resolve customer concerns promptly and professionally. Qualifications Previous experience as a parts counterperson or in a related automotive role preferred. Strong knowledge of automotive parts and components. Proficiency with parts inventory and dealership management software (e.g., CDK/ADP). Excellent communication and customer service skills. Ability to multitask and work in a fast-paced environment. High school diploma or equivalent. Valid driver's license with a clean record.

Benefits include:

Medical, dental, and vision insurance (eligible after 60 days, per plan terms) Employee-paid life insurance coverage option 401(k) retirement plan (eligible after 90 days, with employer matching available after 1 year of employment, per plan terms) Paid Time Off (PTO) accrual begins after 60 days of employment; accrual rates based on tenure and Company policy 6 paid holidays per year (eligible after 30 days of employment, per plan terms)

Employee Vehicle Purchase Program Employee Referral Bonus Program Additional Benefits & Compensation Opportunities:

Paid Acura training and certification opportunities Consistent workflow with strong receptionist and technician support Opportunities to transition into other roles