Parts Specialist_Kaukauna, WI

Are you the kind of person who takes pride in delivering great service, solving problems, and keeping customers coming back? Do you thrive in an environment where you can take initiative, work independently, and achieve results without needing your hand held? If so, we'd like to talk with you. We are seeking a Customer Service & Parts Specialist with a can-do attitude and a passion for excellence. This role is all about ensuring that every customer interaction is handled with professionalism, courtesy, and urgency. You'll be the go-to person customers count on for accurate answers, quick solutions, and a seamless experience.

What You'll Do:

• Greet and assist customers—both on the phone and in person—in a polite, friendly, and professional manner.
• Accurately identify, price, and process parts orders using manufacturer catalogs and business systems.
• Ensure customers, technicians, and sales staff receive the correct parts on time, every time.
• Handle returns, warranty items, shipping, and receiving with efficiency and attention to detail.
• Work closely with other departments to ensure smooth operations and exceptional service.
• Take initiative in staying up-to-date on product knowledge, promotions, and opportunities to generate additional sales.

What We're Looking For:

• A self-sufficient, motivated professional who doesn't wait to be told what to do.
• Someone with excellent communication skills who can balance being polite and personable with being efficient and focused.
• Strong organizational skills with the ability to handle multiple tasks and priorities under pressure.
• High attention to detail and accuracy—you know the little things matter.
• A sense of urgency to achieve goals and objectives while keeping the customer's needs first.
• Prior experience in parts, service, or equipment industries is a plus.

Why Join Us? This isn't just about filling orders—it's about creating an experience that leaves customers feeling confident and cared for. You'll be part of a team that values professionalism, teamwork, and results. Here, your can-do spirit will be recognized and appreciated, and you'll have the chance to make a meaningful impact on both the customer and the business. If you're ready to bring energy, initiative, and customer focus to a role where great service makes all the difference, we invite you to apply today.

Job Type:

Full-time Pay:

$23.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Prescription drug insurance Professional development assistance Profit sharing Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person