Job Description
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW
Our store teammates are passionate and motivated about creating an exceptional experience for our athletes through their eagerness to deliver exceptional customer-service, in-depth product and process knowledge, high brand and execution standards, and ability to prioritize and communicate effectively. The "Specialist" is the go-to expert in their department/area, combining deep product knowledge with a strong athlete-first mindset to deliver an exceptional athlete shopping experience. They proactively anticipate athlete needs, make tailored recommendations, and ensure their department is athlete-ready. As a trusted resource for both athletes and teammates, the "Specialist" drives sales, supports daily execution, and helps maintain brand standards through hands-on, expert guidance and store support. Job Duties & Responsibilities Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs. Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity. Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want. Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Teammate Traits Strong communication and interpersonal skills. Ability to support training of new and existing team members in their skills area. Exhibits behaviors of "leader of self" competencies. Deep understanding of retail processes. Highly organized, efficient, and athlete/customer-focused. Performs other tasks/duties as assigned. Qualifications High School Diploma or Equivalent 1 - 3 Years Previous retail or customer-facing experience preferred QUALIFICATIONS
VIRTUAL REQUIREMENTS
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone! ACHIEVING SUCCESS AT DICK'S SPORTING GOODS
Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can't wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK'S Sporting Goods - a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.
