Rolex Speciaist/Brand Ambassador

Job Overview Rolex Sales Specialist / Brand Ambassador About Roman Jewelers For over three decades, Roman Jewelers has been a cornerstone of the Bridgewater community, transforming life's most beautiful moments into lasting legacies. As a family-owned, independent luxury store, we pride ourselves on an extraordinary blend of old-world craftsmanship—led by our co-founder and master jeweler—with an upscale, modern client experience. We are proud to be part of the worldwide network of Official Rolex Jewelers, providing a beautifully appointed, dedicated Rolex showroom. The Role We are seeking a poised, articulate, and highly motivated Rolex Sales Specialist to join our elite team. In this role, you will serve to be dedicated Rolex brand within our showroom. This is a highly visible position requiring absolute discretion, exceptional diplomacy, and the unique ability to navigate the high-demand dynamics of the luxury timepiece market. You will guide passionate enthusiasts, manage client expectations gracefully, and deliver a seamless, elevated service experience that aligns with our reputation. Key Responsibilities Represent the

Crown:

Act as the primary on-floor expert for the Rolex timepieces, masterfully conveying the heritage, watchmaking mechanics, and technical innovations of the timepieces. Manage the

Rolex Journey:

Walk clients through the entire acquisition process. This includes navigating inventory allocations with complete transparency, managing client expectations gracefully, and turning standard inquiries into long-term relationships.

Deliver Concierge Hospitality:

Provide a deeply memorable, polished, and low-pressure experience to everyone from first-time buyers celebrating a milestone to seasoned collectors.

Maintain Brand Integrity:

Ensure the Rolex environment, showcases, and visual merchandising perfectly align with strict corporate guidelines daily.

Maintain Flawless Compliance:

Adhere strictly to the required operational procedures, client registration protocols, and brand guidelines mandated for Official Rolex Jewelers.

Qualifications & Skills Timepiece Experience Preferred:

2-5 years of experience retailing luxury timepieces, ideally working directly with Rolex or other elite Swiss watch brands. High-end luxury retail professionals with a background in strict brand compliance will also be considered. In addition to expertise in selling luxury timepieces, experience in selling jewelry is a big plus.

Mastery of Emotional Intelligence:

Exceptional diplomacy and patience. You must possess the unique ability to handle limited inventory conversations smoothly, ensuring every client leaves feeling valued and respected.

Polished Professionalism:

Exceptional verbal communication, impeccable grooming, and a professional demeanor that naturally commands trust.

Meticulous Organization:

Strong administrative habits for managing client profiles, communication logs, and detailed follow-ups.

Brand Training:

Prior graduation from Rolex training programs or modules is a massive advantage, though a commitment to undergo rigorous brand training is required. What We Offer Highly competitive base salary plus an attractive compensation structure. Comprehensive, direct brand training and ongoing education opportunities. A stable, beautifully appointed luxury environment backed by an established family heritage. Generous benefits package and employee store discounts.

Pay:

From $70,000.00 per year

Work Location:

In person