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Senior Manager, KOL & External Engagement Platforms Technical Lead
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Jazz Pharmaceuticals plc
Philadelphia, PA (In Person)
Full-Time
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Job Description
Senior Manager, KOL & External Engagement Platforms Technical Lead
At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.
To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time.
The Tech Lead, KOL & External Engagement Platforms, provides hands-on technical leadership and solution design expertise for the KOL & External Engagement Platforms Global Capability team within the Customer Operations function. Reporting to the Technical Suite Lead, this role serves as the primary technical leader for the capability, partnering closely with the Product Owner, Activation Lead, development teams, and/or vendor teams to ensure capability priorities and global standards.
The KOL & External Engagement Platforms team enables the planning, execution, and performance tracking of events, congresses, speaker programs, and broader engagement activities across KOLs, HCPs, patients, and caregivers. As the Tech Lead, this role is a hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions for engagement and event management platforms alongside the development team, bringing technical depth and leadership to every stage of the work.??Essential Functions/Responsibilities??
To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time.
The Tech Lead, KOL & External Engagement Platforms, provides hands-on technical leadership and solution design expertise for the KOL & External Engagement Platforms Global Capability team within the Customer Operations function. Reporting to the Technical Suite Lead, this role serves as the primary technical leader for the capability, partnering closely with the Product Owner, Activation Lead, development teams, and/or vendor teams to ensure capability priorities and global standards.
The KOL & External Engagement Platforms team enables the planning, execution, and performance tracking of events, congresses, speaker programs, and broader engagement activities across KOLs, HCPs, patients, and caregivers. As the Tech Lead, this role is a hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions for engagement and event management platforms alongside the development team, bringing technical depth and leadership to every stage of the work.??Essential Functions/Responsibilities??
Key Responsibilities:
?Strategy & Technical Roadmap Development- ?Partner closely with the KOL & External Engagement Platforms Global Capability Owner to support the design of solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.
- ?Collaborate with the Customer Operations Technical Suite Lead and Architects to contribute to translating capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
- ?Convert complex business requirements into clear technical specifications and executable technical work tasks.?Solution Architecture & Technical Delivery
- ?Execute technical activities for the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:
- ?HCP EngageNow, Veeva Events Portal, and similar engagement platforms, enabling planning, coordination, and tracking of KOL, HCP, and patient engagement activities.
- ?Event and congress management platforms (e.g., SpotMe, Cadence), supporting execution and measurement of large-scale events and speaker programs.
- ?Integration frameworks, enabling connectivity between engagement platforms, CRM systems, analytics platforms, and compliance systems.
- ?Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.
- ?Coordinate development teams in integrating engagement platforms with upstream and downstream systems (e.g., CRM, web, analytics platforms).
- ?Ensure solutions meet compliance, auditability, and regulatory requirements for external engagement and healthcare interaction workflows.
- ? and reinforce standard engagement workflows across brands, markets, and channels.
- ?Enable automation and optimization of engagement processes to improve efficiency and user experience.?Cross-Functional Technical Leadership
- ?Partner with business, IT security, and vendor teams to ensure the KOL & External Engagement Platforms team technical solutions ad to organizational standards, security policies, and regulatory requirements.
- ?Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.
- ?Partner with the Technical Suite Lead, Customer Operations, to escalate and resolve complex technical challenges that span across Global Capability teams.
- ?Mentor and guide software engineers and developers, elevating the team's overall technical capability.
- ?Lead cross-team problem solving and resolution of technical challenges within the Global Capability team.?Required Knowledge, Skills, and Abilities??Technical Skills
- ?Experience designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large scale organizational use.
- ?Understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. Knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.
- ?Knowledge of KOL identification and engagement strategies, event execution workflows, HCP compliance and consent requirements, speaker program management and governance, and performance tracking frameworks.
- ?Ability to translate engagement strategies into durable, reusable data and platform capabilities. Experience managing vendor-heavy ecosystems, including roadmap alignment, integration standards, and delivery accountability. Ability to integrate engagement platforms with CRM, analytics, and data platforms for measurement and optimization.
- ?Strong understanding of event and engagement management platforms, KOL identification and engagement tools, and vendor-supported engagement solutions. Experience designing and integrating enterprise digital platforms such as Veeva Events Portal, SpotMe, Cadence, HCP EngageNow, IFI/MB4, and Patient Advocacy/Conference Engagement Tools.
Preferred:
Proven experience as a full-stack application builder for external-facing (customer / consumer) apps, with track record of partnering closely with business teams. Ability to design scalable KOL and external engagement capabilities beyond just integrating tools.- ?Ability to partner with Global Capability Owners to translate executive and Franhcise requirements into scalable, well?governed technology solutions with roadmaps and prioritization. Provide technical leadership on standardization, KPI implementation, and architectural trade?offs to ensure enterprise technology assets remain consistent, performant, and extensible across brands and regions.