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Leasing Agent/Front Desk
Job
Brownstone Properties, Inc
Lynchburg, VA (In Person)
$41,600 Salary, Full-Time
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Job Description
Overview Are you a personable, detail-oriented professional with a passion for real estate? We are seeking a Leasing Agent/Front Desk to join our team in the property management industry. If you thrive in a fast-paced environment and enjoy providing exceptional customer service, this could be the perfect role for you. The ideal cadidate will be responsible for managing leasing activities, providing exception customer service, and maintaining positive relationships with residents and prospective tenants. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to effectively negotiate lease agreements. Responsibilities Greet and assist visitors, tenants and prospective renters with a friendly and professional demeanor. Answer phone calls, emails, and other communications, providing prompt and accurate information. Manage rental inquiries and follow up with prospective tenants, showcasing available units and highlighting amenities and features. Manage the leasing process from application to move-in, ensuring all documentation is completed accurately, including processing applications. Ensure the office is organized, clean and welcoming at all times. Support the property management team with various administrative tasks. Provide outstanding customer service by addressing inquiries and resolving any tenant concerns promptly. Maintain accurate records of tenant interactions, applications, and lease agreements through data entry in property management software. Stay informed about local rental market trends and regulations, included HCV compliance. Skills Excellent customer service skills with a friendly demeanor and professional phone etiquette. Ability to handle a fast paced office setting. Ability to handle conflict management situations calmly while maintaining positive relationships with residents, perspective tenants, visitors, and other team members. Prior experience in real estate administrative roles or property leasing environments; familiarity with landlord-tenant law is highly valued. Office experience involving data entry, filing systems, facilities management, and general administrative support.