Leasing & Resident Engagement Specialist (Bilingual)

Leasing & Resident Engagement Specialist (Bilingual) Axiom Properties - 4.3 Middleton, WI Job Details Full-time $18 - $26 an hour 16 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer communication Driver's License Full Job Description a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Leasing & Resident Engagement Specialist (Bilingual) |

Springtree Community Location:

Middleton, WI Compensation:

Starting range equivalent to $18-$26/hour, plus leasing and renewal incentives About the Role Springtree Apartments is seeking a bilingual leasing professional who thrives in a fast-paced, customer-facing environment. This role is responsible for guiding prospective residents through the full leasing journey—from initial inquiry to signed lease—while delivering accurate information, maintaining compliance, and creating a strong first impression of the community. You will spend time connecting with prospects, conducting in-person tours, managing applications, and supporting residents through move-ins, renewals, and day-to-day communication. Success in this role requires organization, consistency in follow-up, and the ability to document and track activity within property management systems. Key Responsibilities Lead prospects through the full leasing cycle including inquiry, tour, application, and lease execution Conduct detailed apartment tours and present community features based on prospect needs Manage leasing activity within AppFolio, including guest cards, applications, and follow-ups Maintain accurate and complete leasing documentation and prospect records Respond to inbound calls, emails, and internet leads with timely, professional communication Support resident lifecycle processes including move-ins, transfers, and renewals Submit and track service requests and coordinate with maintenance as needed Ensure all interactions and decisions follow Fair Housing standards Maintain readiness of model units, office spaces, and property appearance Role Specific Skills You'll Use Daily Hands-on experience managing leasing activity within AppFolio or comparable property management software Demonstrated ability to track and document prospect interactions, applications, and follow-ups in a CRM environment Working knowledge of leasing workflows, including application processing, lease preparation, and move-in coordination Ability to explain move-in costs, screening requirements, and lease terms clearly and accurately Strong understanding of Fair Housing compliance and appropriate leasing language in customer interactions Proven ability to manage multiple active prospects, deadlines, and follow-ups without loss of accuracy Experience conducting structured apartment tours and qualifying prospects based on needs and requirements Detail-focused approach to file organization, record accuracy, and documentation standards Requirements Valid driver's license and current auto insurance Ability to walk the property regularly and lift/move up to 25 lbs Availability for a schedule that may include weekends Bilingual fluency (English/Spanish) with the ability to communicate leasing details clearly in both languages preferred What You'll Get Structured training and development programs 401(k) with company match (fully vested) Medical, dental, and vision coverage Employer-paid life and disability insurance options Paid time off + holidays + flexible days Rent discount at participating communities Tuition reimbursement and career growth opportunities Employee Assistance Program and supplemental benefits #hc251036