Rental Service Coordinator Heavy Machines Llc
8 Birmingham, AL Job Details Full-time 8 hours ago Qualifications Conflict management Full Job Description Description Responsible for rent-to-rent process and responsible for providing support to service technicians thus maintaining customer satisfaction by developing excellent customer relationships and retaining rental and service business. Maintain a close and cooperative relationship with the Customer Support Manager, Service Manager and staff.
Rental Responsibilities:
Administer Rent to Rent and Rent to Own processes in the territory Interact with credit department to ensure customers are in good standing Obtain certificates of insurance, including inland marine in cases where renters will be freighting their own equipment, stating HMI as loss payee. Acquire all pertinent rental information prior to the rental of equipment either from the salesman or customer
- type of machine, where it is going, do we need to arrange the haul, duration of rental. Collect Job information for Notice to owner Create rental contracts in CDK, send to the customer for a signature and have the signed copy sent back to put it in the system Ensure that the machine is ready, fueled and photos taken of the machine Coordinate the haul
- if the customer hauls the machine, then we need their insurance for the load Monitor engine hours while on rent so that PM services can be coordinated Track machine return
- Record into off-rent status, Rental Tech inspects for damages, hours and amount of fuel to top off the machine. Bill damages with photos ASAP Coordinate with the Wash Rack and tech to get machine back on the ready line
- fueled, cleaned, repaired damages and PM if necessary Assist in monitoring customer Certificate of Insurance compliance.
Ensure that certificates are in the CDK system. Maintain files ensuring all required documentation are included in files Provide final rental contracts to accounting Approve and code Freight bills Provide timely and accurate responses to employee and customer inquiries Assist in answering branch telephone calls Verify literature, brochures and price sheets are current and available Follow all safety guidelines Assist with all branch operations in the day-to-day business
Service Duties and Responsibilities:
Work closely with the CSM/Service Manager to direct daily service and rental activities in the Birmingham shop Point of contact for all field service personnel Help coordinate scheduling of field service personnel and equipment breakdown repairs. Track monthly inspections, preventative maintenance (PM) schedules, tool inventory and service truck repairs. Assist warranty department and Service Manager with scheduling to ensure warranty and factory updates are performed timely. Support Service Manager in the inspection review follow-up process with the customer. Track pricing and anniversary dates of inspections and monitor completion. Assist with quote preparation and assemble quote packets for customers. Assist in the coordination of machine deliveries by following up with transportation companies for scheduled arrival times and coordination of appropriate Heavy Machines Inc. employees on job site. Opening, closing and invoicing work orders in CDK. Schedule and organize parts installations with customers and technicians Monitor Wear Check program and due follow-up Other duties as assigned.
Qualifications Knowledge, Skills and Abilities:
Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines Excellent customer service skills to include conflict resolution is required Strong computer skills Must be a Team Player Able to assist with special projects as directed by
Customer Service Manager Education/ Experience:
High school diploma or GED equivalent Minimum of 2 years' experience working in a parts and/or service background Preference given to candidates with a heavy truck parts and service background Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
