Part Time Customer Service Instant Return Representative

View More Jobs Part Time Customer Service Instant Return Representative South San Francisco, CA, United States Apply Now Job Description The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

What You'll Get:

Hourly Rate is $22.04 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Bonus Plans:

Eligible, Up to 12%

Bonus:

Eligible, Up to 12%

Benefits:

Eligibility and program information can be found here at HertzBenefits.com.

To include:

Employee Assistance Program for employees & family Perks & Discounts -Theme Park Tickets, Gym Discounts & more The key responsibilities and accountabilities are: Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner Provide the customer with an invoice and a full explanation of their charges Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. Check fuel level and mileage and clearly explain final charges to the customer Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines To carry out any other duties requested by the managers/Team Leaders. Keep work area organized and free of clutter

Basic Qualifications:

Passion for customer service and attention to detail - Goes the extra mile A minimum of one year of sales or customer experience in a high volume or service-oriented environment Proven strong sales and closing skills and the ability to friendly, engaging manner Basic computer proficiency Must be able to: Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team. 100% customer focus, with proven experience within a customer facing environment Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time Lift up to 45 pounds About Us The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran Apply Now Job Info Job Identification 39851 Job Category Operations Posting Date 04/30/2026, 01:50 PM Locations 780 McDonnell Rd, San Francisco, CA, 94128, US Job Schedule Part time Remote No Number of Openings 2 Regular or Temporary Regular © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map 780 McDonnell Rd, San Francisco, CA, 94128, US Copy to Clipboard Similar Jobs Part Time Customer Service Associate South San Francisco, CA, United States Posted on 04/21/2026 As a Part Time Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes consulting with customers on their car rental as a rental sales agent, maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Part Time Customer Service Associate South San Francisco, CA, United States Posted on 04/29/2026 Part Time Customer Service Associate Sacramento, CA, United States Posted on 04/27/2026 Part Time Customer Service Sales Associate South San Francisco, CA, United States Posted on 04/29/2026 The Dollar/Thrifty Part Time Customer Service Sales Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. See More Jobs